Homer Batton
Kissimmee,FL
Summary
Highly-motivated employee with 35 years of experience ready to take on new challenges. Strong work ethic, adaptability, dependable, and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations, and contract management. Exemplary customer service and team collaboration. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
General Manager/Vice President
Southeast Power Systems
Orlando, FL
06.2019 - Current
- Led employee evaluations with constructive feedback to boost performance.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly, while maintaining high quality standards of service delivery.
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to develop new opportunities.
Technical Service Representative
Southeast Power Systems
Orlando, FL
06.2005 - 06.2019
- Identified the best products and services by listening to customer needs.
- Negotiated and closed deals with minimal oversight.
- Maintained up-to-date case documentation for future reference.
- Increased repeat business using great customer service, problem-solving, and conflict resolution skills.
- Provided assistance to customers through email, live chat, and telephone for various technical issues.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Coordinated departments to ensure prompt resolution of customer issues.
- Served as initial contact for all technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Enhanced technical expertise through studying trade publications, operational manuals, and diagnostics information.
- Demonstrated strong problem-solving skills when dealing with complex technical issues.
- Responded promptly to customer inquiries and requests for assistance.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Technician
Southeast Power Systems
Orlando, FL
06.1989 - 06.2005
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Maintained accurate records of completed work by filling out work orders, repair logs, and maintenance plans.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained a high level of customer satisfaction.
- Diagnosed equipment issues utilizing a range of test tools such as multimeters, oscilloscopes, and power supplies.
Education
Trade School - Auto And Diesel Technology
Nashville Auto And Diesel College
Nashville, TN09-1988
Skills
- Technical Support
- Performance Analysis
- Customer Service
- Sales
- Account Management
- Contract Negotiations
- Staff Management
- Vendor Negotiations
- Verbal and Written Communication
- Vendor Relationships
- Sales Team Development
Certification
Association of Diesel Specialists Board Member 2014-18
Master Trainer for Stanadyne and Delphi
Timeline
General Manager/Vice President
Southeast Power Systems
06.2019 - Current
Technical Service Representative
Southeast Power Systems
06.2005 - 06.2019
Technician
Southeast Power Systems
06.1989 - 06.2005
Trade School - Auto And Diesel Technology
Nashville Auto And Diesel College
Association of Diesel Specialists Board Member 2014-18
Master Trainer for Stanadyne and Delphi
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