Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Homer Duffie

Pell City,AL

Summary

I have over 20+ years of management experience. I was the owner of electrical construction company for 10 years, I worked for 4+ years as a service and install technician and was promoted to Installation and Technical supervisor for Atlantic Broadband in March of 2015. I returned to college and got a degree in Business Management. A skilled Technical Supervisor is knowledgeable about leading teams, managing projects, and coordinating program resources. Offering 11 years of cable/communication experience along with advanced communication and problem-solving abilities. Construction background with electrical knowledge in commercial and residential jobs. Ready for new professional challenges and career advancement Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Manager

TravelCenters Of America
12.2021 - Current
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained aprofessional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled costs to keep business operating within budget and increase profits
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Maintained aprofessional demeanor by staying calm when addressing unhappy or angry customers
  • Defined clear targets and objectives and communicated to other team members
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Accomplished multiple tasks within established timeframes
  • Managed and motivated employees to be productive and engaged in work
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success
  • Reduced waste and pursued revenue development strategies to keep thedepartment aligned with sales and profit targets
  • Developed and maintained relationships with customers and suppliers through account development
  • Cross-trained existing employees to maximize team agility and performance
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty

Atlantic Broadband | Aiken, SC Installation/ Techn

Atlantic Broadband
10.2017 - 09.2021
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Assisted in development of installation documentation, diagrams and user manuals.
  • Provided technical support and training to users on new systems to ease transitions.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Created and maintained up-to-date records of all installed systems and equipment.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Installed and configured new equipment and systems according to company standards.
  • Supported project management team for optimal performance.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established innovative policies to improve organizational performance and increase customer satisfaction.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Led operational team in development, rollout, and management of new product lines.
  • Facilitated communication between departmental teams and stakeholders to build consensus.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Developed and implemented strategies for optimal performance and reliability of installed systems.
  • Reduced operational costs through strategic cost management initiatives.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Collaborated with internal teams for operational continuity and optimal performance.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Worked effectively in fast-paced environments
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Strengthened communication skills through regular interactions with others

Atlantic Broadband | Aiken, SC Installation/Technical Manager

Atlantic Broadband
03.2015 - 10.2017
  • Recruited and trained IT team members.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Led operational team in development, rollout, and management of new product lines.
  • Prepared status charts for daily management meetings in Excel and PowerPoint.
  • Established innovative policies to improve organizational performance and increase customer satisfaction.
  • Spearheaded development and implementation of distributed organizational structure to increase efficiency.
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
  • Reduced operational costs through strategic cost management initiatives.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Generated earned value management data capture spreadsheets and reports for management.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
  • Communicated project status, delivering audience messages and change management with clients.
  • Evaluated customer impact risk, reputation risk and regulatory risk.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported project management team for optimal performance.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Evaluated reputation risk and regulatory risk.

Installer/Field Service Technician

Atlantic Broadband
07.2010 - 03.2015
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Inspected equipment to diagnose operational issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Worked with diverse types of weather and ground conditions.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals
  • Managed maintenance activities, supervised staff and inspected equipment
  • Researched and implemented new technologies and equipment

Duffie Enterprises | Aiken, South Carolina Owner,

Duffie Enterprises
01.2000 - 11.2009
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Managed day-to-day business operations.
  • Prepared annual budgets with controls to prevent overages.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Established foundational processes for business operations.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and developed team members to build human capital.

Keller Insurance Company Insurance Specialist

Merral Keller Insurance Agency
01.2004 - 12.2004
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Trained new staff on current, correct insurance verification procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assisted with medical coding and billing tasks.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Posted payments to accounts and maintained records.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Established and maintained relationships with insurance providers for productive communications.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Generated reports to track insurance verifications and claim progress.
  • Managed office bookkeeping with insurance billing and patient payments.

Duffie Electrical | Aiken, South Carolina Lead Ele

Duffie Electrical
06.1987 - 01.2000
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Tested electrical systems and components for continuity, current, voltage and resistance.
  • Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
  • Evaluated existing electrical systems for maintenance, repair, and update requirements.
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
  • Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
  • Completed rough-in, termination, and underground work.
  • Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
  • Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
  • Verified problems, investigated faults, and troubleshot solutions to enhance installations.
  • Diagnosed issues and developed effective solutions.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
08.2021

Skills

  • Digital Radiography
  • Schedule Preparation
  • Maintaining Clean Work Areas
  • Customer Service
  • Training
  • Workflow Schedules
  • Team Leadership
  • Microsoft Office
  • Performance Motivation
  • Staff Management
  • Talent Allocation
  • Requirements Writing
  • Managing Cash Register
  • Sales and Marketing
  • Key Performance Indicators (KPIs)
  • Account Management
  • Information Updates
  • Team Assignments
  • Customer Escalations
  • Workflow Coordination
  • Corrective Actions
  • New Hire Training
  • Best Practice Implementation
  • Schedule Management
  • Team Oversight
  • Business Administration
  • Leadership
  • Verbal and Written Communication
  • Problem Resolution
  • Business Development
  • QA
  • Goal Attainment
  • Time Management
  • Improvement initiatives
  • Schedule optimization
  • Verbal and written communication
  • Key Performance Indicators
  • Coaching and mentoring
  • Financial Management
  • Operations management
  • Business administration
  • Project Management

Additional Information

Trained new employees on company policies, procedures, techniques and customer service standards. Devised strategies for optimizing work procedures, technical training, and standard processes. Evaluated and reviewed staff performance; Resolved customer issues and provided creative solutions; Monitored employee work levels and optimized performance with strategic approaches; Inspected completed work to assess the quality of work and identify skill or ability issues; Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel. I performed the day-day operations of my department and assisted other Supervisors or managers with the goal of true cooperation between all departments.

Timeline

Manager

TravelCenters Of America
12.2021 - Current

Atlantic Broadband | Aiken, SC Installation/ Techn

Atlantic Broadband
10.2017 - 09.2021

Atlantic Broadband | Aiken, SC Installation/Technical Manager

Atlantic Broadband
03.2015 - 10.2017

Installer/Field Service Technician

Atlantic Broadband
07.2010 - 03.2015

Keller Insurance Company Insurance Specialist

Merral Keller Insurance Agency
01.2004 - 12.2004

Duffie Enterprises | Aiken, South Carolina Owner,

Duffie Enterprises
01.2000 - 11.2009

Duffie Electrical | Aiken, South Carolina Lead Ele

Duffie Electrical
06.1987 - 01.2000

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

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Homer Duffie