HOMER GUZMAN

Relationship-driven Customer Success professional with 10+ years of experience supporting digital media partners and enterprise clients. Proven track record in driving adoption, retention, and expansion through onboarding, education, and ongoing business reviews. Expert in programmatic advertising, reporting, cross-functional collaboration, and process improvement. Committed to delivering measurable partner success and scalable growth on digital platforms.

• Concept Creator – Pasqually’s Pizza & Wings (Chuck E. Cheese Virtual Brand)
  During the height of the COVID-19 pandemic, when in-store traffic had come to a halt, I developed the concept for Pasqually’s Pizza & Wings, a virtual kitchen brand designed to generate incremental revenue for Chuck E. Cheese. By leveraging existing kitchen infrastructure, we created a delivery-only brand under a new identity with a distinct menu and positioning, allowing the company to tap into the growing demand for off-premise dining. The initiative not only opened a critical new revenue stream during a time of immense financial pressure but also garnered significant media attention, including coverage in Thrillist, People, and other national outlets. The success of Pasqually’s became a case study in agile brand strategy and digital adaptation during crisis.