Homer Kelly

Responsibilities

• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Unloaded arriving product stock and moved to store display areas.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Completed regular cycle counts and inventory audits.

Responsibilities

• The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information
• Handles all guest inquiries with a focus on 100% guest satisfaction
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information
• Maintain and communicate exceptional product and inventory knowledge to our guests
• Gather and track all guest data as directed; accurately enter into
• BDC database
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives
• Work in close proximity with other Sales BDC Representatives in a team based environment
• Facilitate timely follow up on all internet leads as directed by management and/or procedures
• Strictly adhere to all company direction related to the National Do
• Not Call List and Privacy Acts
• Partner with BDC leadership on activities in the dealership / outside the call center
• Communicate with the dealership management or front-line employees on behalf of our guests
• Participate in departmental and dealership meetings; other duties as assigned by management.

Areas of Work

• The Westin
• The Carlyle
• The Monaco
• The Rouge
• The George

Responsibilities

• Exhibits a professional demeanor and willingness to assist all guests whenever possible
• Supervise and oversee security functions in an organization
• Maintain all security devices and products in good working condition
• Ensure compliance of applicable policies and regulations while implementing security measures
• Proactively greets, interacts with, and assists hotel staff in a professional manner to foster and promote a cooperative and harmonious work environment for all internal and external guests
• Strictly enforces the privacy and confidentiality of guests, and limits requests for information pertaining to guests in accordance with hotel policies
• Screen visitors before allowing them to enter the premises.

Responsibilities

• Act as a personable leader who sets an example for the team
• Provide prompt quality customer service along with maintaining superior customer service satisfaction ratings
• Develop and implement new marketing and sales strategies per individual and collectively as a team
• Actively and successfully trains, coaches and develops and empowers people for current assignments and promotional positions
• Follow-up on leads assigned to sales team to maximize potential of every deal
• Plan, organize, and achieve results despite inadequate resources.

Responsibilities

• Managed incoming Internet and phone leads
• Managed and directed dealership clientele including showroom traffic and lease return prospects
• Maximized advertising efforts to achieve maximum customer visits and follow ups
• Worked with sales managers on objectives, planned activities, reviews and analysis of the BDC department
• Create an understanding and adhered to call and email scripts in order to set, confirm and follow up for each shown or missed appointment.

Responsibilities

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile
• Provides sales management information by completing reports
• Updates job knowledge by participating in educational opportunities; reading professional publications
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.