Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Education and Training
Accomplishments
References
Timeline
Generic

Homer Payne

Dallas,TX

Summary

Dynamic Customer Support Executive with a strong record in process optimization and client satisfaction enhancement. Skilled in communication and conflict resolution, driving operational improvements that boost customer loyalty. Extensive experience in customer support and sales, with a focus on efficient inquiry resolution and relationship building. Committed to leveraging sales expertise for measurable business outcomes and improved customer experiences.

Overview

24
24
years of professional experience

Work History

Customer Support Executive

AT&T Mobility
Dallas, TX
08.2022 - Current
  • Optimized processes in customer support to improve handling of account inquiries and service issues.
  • Facilitated communication through various channels to ensure prompt and effective resolutions.
  • Educated users on product features and service plans for improved understanding and engagement.

Customer Care Representative

AT&T Mobility
Oklahoma City, Oklahoma
12.2001 - 12.2025
  • Delivered knowledgeable technical support for mobile devices and services.
  • Resolved customer complaints promptly and professionally, ensuring satisfaction.
  • Provided efficient service for routine inquiries and service-related issues.
  • Escalated unresolved issues for further investigation or specialized expertise.
  • Maintained positive customer relationships throughout sales processes.

Small Business Account Executive

AT&T Mobility
Dallas, Texas
02.2020 - 08.2022
  • Cultivated client relationships to identify business needs and deliver tailored solutions.
  • Assisted customers with product selection and service inquiries, enhancing overall satisfaction.
  • Monitored competitor products and pricing strategies to uphold market competitiveness.
  • Negotiated contracts and payment terms with customers to optimize revenue.
  • Conducted account reviews to uncover growth opportunities and areas for improvement.
  • Collaborated with marketing on campaigns to generate leads and enhance brand visibility.
  • Identified potential clients through market research and industry networking.
  • Streamlined both long selling cycles and short-term revenue initiatives to maximize quarterly profits.

Outside Sales Representative

AT&T Mobility
Dallas, Texas
03.2017 - 02.2020
  • Established strong client relationships via consistent in-person meetings.
  • Demonstrated products effectively to highlight key features and benefits.
  • Worked with team members to devise impactful outreach and sales initiatives.
  • Performed site visits to identify needs and propose tailored solutions.
  • Acquired sales leads through networking events and direct interactions.
  • Achieved weekly lead generation targets, converting prospects into customers.

Property Sales Executive

AT&T
Dallas, Texas
04.2013 - 03.2017
  • Developed and implemented sales strategies to enhance revenue and meet customer needs.
  • Cultivated relationships with existing customers, driving repeat business opportunities.
  • Trained new sales team members on best practices and essential product knowledge.
  • Utilized CRM systems for efficient tracking of sales activities and customer interactions.
  • Analyzed market trends and competitive landscape to uncover growth opportunities.
  • Adjusted sales techniques based on feedback from customers and peers.
  • Engaged customers through effective verbal communication to identify their needs.
  • Attended industry events to establish connections with key contacts in the field.

Customer Sales Lead

AT&T Mobility
Dallas, Texas
06.2004 - 04.2013
  • Led team in delivering exceptional customer service experiences.
  • Trained new sales associates on operational procedures and product knowledge.
  • Resolved escalated customer complaints in a professional manner.
  • Built and deepened relationships with account representatives to support long-term company objectives.
  • Greeted customers upon entering the store; provided assistance throughout their shopping experience.
  • Developed and implemented customer service strategies to improve customer satisfaction levels.
  • Conducted regular training sessions with sales team to ensure consistent delivery of quality customer service.
  • Managed inventory levels by monitoring stock levels and ordering new supplies when necessary.
  • Supervised employees during peak business hours; assigned tasks accordingly and monitored progress.
  • Coached and mentored staff to facilitate achievement of individual and group goals.
  • Performed ongoing staffing level evaluations to facilitate adequate staffing to complete sales and customer service functions.

Education

High School Diploma -

Edison Highschool
03-1994

Associate of Arts - Psychology

North Eastern Oklahoma A&M

Skills

  • Customer relationship management
  • Technical support
  • Conflict resolution
  • Process improvement
  • Relationship building
  • Team training
  • Problem solving
  • Effective communication
  • Time management
  • Lead generation

Affiliations

  • Coach AAU Basketball Team

Personal Information

Education and Training

other,other

Accomplishments

  • received awards monthly for exceeding sales Target

References

References available upon request.

Timeline

Customer Support Executive

AT&T Mobility
08.2022 - Current

Small Business Account Executive

AT&T Mobility
02.2020 - 08.2022

Outside Sales Representative

AT&T Mobility
03.2017 - 02.2020

Property Sales Executive

AT&T
04.2013 - 03.2017

Customer Sales Lead

AT&T Mobility
06.2004 - 04.2013

Customer Care Representative

AT&T Mobility
12.2001 - 12.2025

High School Diploma -

Edison Highschool

Associate of Arts - Psychology

North Eastern Oklahoma A&M

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Homer Payne