HOMER ROJAS
Lorain,OH
Summary
Self-reliant and disciplined individual with the determination to see a job or project through from start to finish. Resourceful in overcoming obstacles and always open to collaborating with others to find effective solutions. Focused on providing quality customer service and well-equipped to assist and support customers in their needs.
Overview
18
18
years of professional experience
Work History
Store Manager
Triad Technologies
01.2016 - Current
- Fostered long-term relationships with clients, driving repeat business and retention.
- Increased appeal of Elyria ParkerStore to nearby shoppers.
- Implemented approaches to captivate fresh clientele by leveraging comprehensive product line expertise.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Senior Sales Correspondent
Parker Hannifin Hose Product Div.
01.2008 - 12.2015
- Achieved top-tier awards from Parker Headquarters by consistently surpassing set objectives.
- Managed OEM customer support operations during leadership change.
- Defined and established responsibilities during transitional support for quoting operations.
Sales Associate
Advance Home Builders
03.2007 - 03.2008
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Interdisciplinary Degree - Business Administration, Christian Counseling
Liberty University
03.2025
High School Diploma -
Sebring High School
01.2000
Skills
- Critical Thinking
- Business Phone Etiquette
- Computer Savvy
- Problem Solving
- Task Management
- Creatively Resourceful
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- Supply ordering
- Store displays
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Triad Technologies
01.2016 - Current
Senior Sales Correspondent
Parker Hannifin Hose Product Div.
01.2008 - 12.2015
Sales Associate
Advance Home Builders
03.2007 - 03.2008
Interdisciplinary Degree - Business Administration, Christian Counseling
Liberty University
High School Diploma -
Sebring High School
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