Homer Torrance
Marketing and Retail
Lexington, SC,SC
Summary
High-energy Store Manager bringing extensive experience in leadership. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
Lowes Home Improvement Stores
Lexington, SC
02.2019 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
Walmart
Orlando, FL
01.1998 - 02.2019
- Supervised daily operations of multi-million ($100m) dollar retail operations.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Promoted positive customer experience through day-to-day supervision and management of big box facilities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed daily operations of big box organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Boosted team productivity by enhancing performance monitoring and instituting motivational approaches.
- Interacted well with customers to build connections and nurture relationships.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work practices.
- Encouraged creative thinking and motivated team by addressing individual strengths and weaknesses based on sales results.
- Worked with Regionals and Divisionals for developing top talents through mentorship.
Education
Bachelor of Science - Marketing And Retail
University of South Carolina - Columbia
Columbia, SC05.1999
Skills
- Cash Management
- Shift Scheduling
- Multitasking and Organization
- Financial Statement Review
- Management Training
- Business Leadership
- Time Management
- Inventory Control Processes
- Team Development
- Order Management
- Leadership
- Human Resources Oversight
- Program Optimization
- Motivational Leadership
- Managing Employee Relations
- Strategic Planning
- Administration and Reporting
- Managing Operations and Efficiency
- Business Management Principles
- CRM
- Shrinkage Prevention
- Team Building
- Training and mentoring
- Personnel development
- Goals and performance
- Team leadership and coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Store Manager
Lowes Home Improvement Stores
02.2019 - Current
Store Manager
Walmart
01.1998 - 02.2019
Bachelor of Science - Marketing And Retail
University of South Carolina - Columbia
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