Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Homobono Bigelow

Mission,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in fan service ticket industry. Adept in customer account management and de-escalation techniques. Enhanced brand loyalty and reduced complaints by implementing strategic improvements. Excelled in team building and adaptability, driving staff to peak performance and significantly boosting customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with fans. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Overview

6
6
years of professional experience

Work History

Service Resolutions Team

Ticketmaster
08.2021 - Current
  • Trained customers on product usage for increased brand loyalty.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Identified and reported trends in customer complaints to improve products and prevent future complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.

Kitchen Manager

Chipotle
06.2020 - 08.2021
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant Manager

Circle K
06.2018 - 05.2020
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Created and maintained safe and secure work environments for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Falfurrias High School
Falfurrias, TX
06.2018

Skills

  • De-Escalation Techniques
  • Microsoft Office
  • Calm Under Pressure
  • Professional telephone demeanor
  • Customer Account Management
  • Team building
  • Customer Service
  • Adaptability

Accomplishments

  • Collaborated with the team of Lilly Lopez and Jolynn Moreno in the development of a SRT project to enhance agent productivity and fan satisfaction.
  • Achieved agent IPH improvement through effectively helping with weekly shadowing and coaching's.
  • Agents were guided and shown how to de escalate escalation contacts to ensure fan satisfaction and first contact resolutions to raise IPH and maintain a positive relationship with the fan for brand loyalty.
  • Assisting in taking lead in team meetings and hosting any meetings when supervisor is in business focused meetings to ensure team communication is achieved and company protocols are being informed to ensure company standards are always being met.

Timeline

Service Resolutions Team

Ticketmaster
08.2021 - Current

Kitchen Manager

Chipotle
06.2020 - 08.2021

Assistant Manager

Circle K
06.2018 - 05.2020

High School Diploma -

Falfurrias High School

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Homobono Bigelow