Honastasia White
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Executive Referral Manager (Northeast & Southern Region)
MBUSA
06.2018 - Current
- Manage customer inquiries and/or concerns escalated from, but not limited to, these sources: phone, Executive Management, Case Managers, Customer Care, Roadside Assistance, email, fax, white mail
- Accurately review with appropriate parties and make determinations regarding the following: product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects
- Thoroughly investigate customer and vehicle details, outreach to necessary departments, dealerships and Field personnel
- Ability to negotiate a successful resolution with dealer personnel, MBUSA department personnel, Field personnel, and customers
- Knowledgeable on all aspects of the Closed Loop Process including, but not limited to: timely follow-up of all cases in order to bring them to a successful resolution, ability to communicate and negotiate with internal and external groups and customers.
Benefits Associate/Marketing Coordinator
BMC
01.2018 - 07.2018
- Created and coordinated the production of a wide range of marketing communications..
- Implemented wellness initiatives to promote a healthy work environment, reducing absenteeism rates.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Developed communication materials for employees regarding benefit updates and changes, ensuring clear understanding across the organization.
- Built relationships with vendors to foster quality service delivery.
Product Development Coordinator
Fanatics, Inc.
07.2016 - 07.2017
- Controlled all communication on fabric changes as well as trims/trim codes per style and accurately coded in the build of materials for Salesman Samples and Production.
- Evaluated competitor offerings to guide the development of superior products in the marketplace.
- Managed cross-functional teams, ensuring timely delivery of high-quality products.
- Maintained strong relationships with external partners such as vendors and manufacturers for seamless collaboration during the product development process.
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
Marketing Coordinator
Parallon- Southeast Design and Print
12.2015 - 07.2016
- Proofed, verified initial proofs; Managed revisions from customer to design to final product.
- Streamlined internal communication processes, resulting in more efficient project management.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Coordinated with design and media teams to develop high-quality creative assets.
Administrative Assistant II
Department of Health - Children’s Medical Services
01.2009 - 10.2015
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Associate's - Arts
Tallahassee Community College
Tallahassee, FL12.2012
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Work Planning and Prioritization
- Negotiation and Conflict Resolution
Timeline
Executive Referral Manager (Northeast & Southern Region)
MBUSA
06.2018 - Current
Benefits Associate/Marketing Coordinator
BMC
01.2018 - 07.2018
Product Development Coordinator
Fanatics, Inc.
07.2016 - 07.2017
Marketing Coordinator
Parallon- Southeast Design and Print
12.2015 - 07.2016
Administrative Assistant II
Department of Health - Children’s Medical Services
01.2009 - 10.2015
Associate's - Arts
Tallahassee Community College
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