Honestee Wilburn
9143 Louisiana Ave N ,Minnesota
Summary
Dynamic professional with experience at Chipotle, excelling in team leadership and conflict resolution. Proven ability to enhance customer satisfaction and optimize operations. A reliable problem-solver, skilled in relationship building and personal care, committed to fostering a positive environment and improving team performance. Adaptable and dedicated to achieving excellence in all tasks.
Overview
3
3
years of professional experience
Work History
DSP
At Home Living
Fridley, MN
10.2023 - Current
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
Manager
Chipotle
Brooklyn Park, MN
05.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Package Handler
UPS
Brooklyn Park, MN
11.2022 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
North Hennepin Community College
Minneapolis, MNSkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Reliability
- Adaptability and flexibility
- Relationship building
- Caring companionship
- Personal care worker
Timeline
DSP
At Home Living
10.2023 - Current
Package Handler
UPS
11.2022 - 12.2022
Manager
Chipotle
05.2022 - 06.2023
North Hennepin Community College