Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Chelsea Edwards

Ardmore,AL

Summary

Driven professional with a proven track record in mastering document verification and recordkeeping, enhancing office operations and client satisfaction. Demonstrated exceptional communication skills, fostering positive relationships and a supportive team environment. Achieved significant improvements in data management and confidentiality adherence.

Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations.

Overview

12
12
years of professional experience

Work History

Receptionist

Boys And Girls Club
08.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.

Administrative Assistant

Evolve Medical Solutions
09.2021 - 06.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.

Customer Service Representative

Publix Super Markets Inc
05.2011 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased team morale with effective communication strategies, fostering a positive work environment that led to higher employee retention rates.
  • Facilitated open lines of communication between cashiers and management to address concerns and provide ongoing support.
  • Maintained accurate financial records by diligently reviewing sales data, generating detailed reports for upper management review periodically.

Education

Associate of Applied Science -

Calhoun Community College
Tanner, AL
05.2014

Skills

  • Real Estate Transactions
  • Title Insurance Knowledge
  • Document Preparation
  • Identity Verification
  • Error-Free Notarizations
  • Mortgage Industry Understanding
  • Proper Notarization Procedures
  • Notary Law Compliance
  • Recordkeeping skills
  • Document Verification

Websites

Timeline

Receptionist

Boys And Girls Club
08.2022 - 10.2023

Administrative Assistant

Evolve Medical Solutions
09.2021 - 06.2022

Customer Service Representative

Publix Super Markets Inc
05.2011 - 08.2018

Associate of Applied Science -

Calhoun Community College

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Chelsea Edwards