Summary
Overview
Work History
Education
Skills
Timeline
Generic

HONESTY Estes

Jonesboro,Georgia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Quality Assurance Analyst

Amazon
Atlanta, GA
07.2023 - 01.2025
  • Worked with team members to create efficient workflows, resulting in high productivity
  • Used quality monitoring system to compile and track individual and team performance
  • Communicated regularly with management to discuss quality trends
  • Conducted internal audits to measure adherence to established QA standards

Remote Call Center Sales Representative

NexRep Inbound
Portland, ME
01.2020 - 06.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Networked to build client base and promote products to new and existing clients
  • Collaborated with new customers to give details about company offerings
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty

Education

Associate of Science - Health Sciences

Albany State University
Albany, GA
12-2024

High School Diploma -

Jonesboro High School
Jonesboro, GA
05.2020

Skills

  • Strong Attention to Detail
  • Reliable and Responsible
  • Verbal and Written Communication
  • Quality Assurance and Control
  • Productivity and Time Management

Timeline

Quality Assurance Analyst

Amazon
07.2023 - 01.2025

Remote Call Center Sales Representative

NexRep Inbound
01.2020 - 06.2023

Associate of Science - Health Sciences

Albany State University

High School Diploma -

Jonesboro High School
HONESTY Estes