Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Honesty Lewis

Fernandina Beach,FL

Summary

Reliable and detail oriented with experience in Customer Service, Virtual Assistance, and Chat Support roles. Skilled in handling customers inquiries, resolving issues efficiently, and providing exceptional service through phone, email and live chat platforms. Demonstrated ability to manage multiple tasks, schedule appointments, process data, and maintain accurate records while ensuring a positive client experience. known fro strong communication skills, a calm and friendly attitude, and the ability to work independently in fast paced remote environments. Committed to delivering high quality support that meets customer needs and business goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

United Healthcare
07.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Chat Support Agent

Amazon
12.2022 - 01.2024
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.

Virtual Assistant

Amazon
03.2021 - 08.2022
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Education

Associate of Arts - Nursing

FSCJ
Jacksonville, FL
05-2025

High School Diploma -

Cornerstone Christian School
Jacksonville, FL
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution

  • Scheduling
  • Appointment scheduling
  • Data entry

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

United Healthcare
07.2024 - 05.2025

Chat Support Agent

Amazon
12.2022 - 01.2024

Virtual Assistant

Amazon
03.2021 - 08.2022

Associate of Arts - Nursing

FSCJ

High School Diploma -

Cornerstone Christian School