Summary
Overview
Work History
Education
Skills
Timeline
Generic

HONESTY PETERSON

LAKELAND,FL

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

CNA, Float Pool

Solaris Senior Living
Lakeland, FL
02.2021 - 11.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Maintained a safe environment for the residents by adhering to infection control protocols.
  • Responded to emergency situations using proper protocol and providing basic life support when needed.
  • Observed patients' progress and reported any changes in health status to supervisor.
  • Answered call lights promptly and responded to patient requests quickly.
  • Cared for residents by changing linens, washing and ironing laundry, cleaning rooms and bathrooms.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Managed multiple tasks simultaneously while maintaining accuracy in documentation.
  • Utilized critical thinking skills when making decisions about patient care needs.
  • Performed range of motion exercises with immobile patients under direction of a licensed nurse.
  • Maintained a safe environment for patients by adhering to infection control policies.

Inside Sales Representative

GEICO
Lakeland, FL
  • Assisted in resolving customer complaints in a prompt manner.
  • Generated leads through cold calling potential clients.
  • Participated in trade shows and conventions to generate leads.
  • Developed and implemented strategies to increase sales volume.
  • Cross-sold additional products or services based on customer needs.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Followed up on pending orders and inquiries in a timely manner.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Contributed ideas for improving internal processes related to sales operations.
  • Leveraged computer system to input customer orders and pricing information.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Collaborated with team members to determine strategic sales approaches.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.

Education

High School Diploma -

GEORGE JENKINS SENIOR HIGH SCHOOL
Lakeland, LA
06-2020

Skills

  • Feeding Assistance
  • Vital signs monitoring
  • Range of motion exercises
  • Patient Care Coordination
  • Basic Life Support
  • Toileting assistance
  • Patient Lifting
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Customer Service
  • Complaint resolution
  • CRM Software
  • Credit card payment processing
  • Call Center Operations
  • Typing [Number] WPM
  • Microsoft PowerPoint

Timeline

CNA, Float Pool

Solaris Senior Living
02.2021 - 11.2023

Inside Sales Representative

GEICO

High School Diploma -

GEORGE JENKINS SENIOR HIGH SCHOOL

Similar Profiles

CREATE PROFILE
HONESTY PETERSON