Honesty Sam
Washington ,DC
Summary
Detail-oriented professional with strong administrative support skills. Expertise in managing confidential information, coordinating program activities, and maintaining accurate records. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Youth Development Representative
Youth Service Center
Washington, District of Columbia
02.2022 - Current
- Coordinated and implemented daily program activities and services to enhance participant engagement.
- Collaborated with internal staff and external stakeholders to ensure seamless program operations.
- Monitor activities and provide timely information regarding issues, changes, and concerns affecting program operations.
- Coordinate appointments, family visits, counseling appointments, meetings, and other scheduled program activities.
- Provide administrative and program support to staff, residents, visitors, families, and community partners.
- Communicated with diverse individuals, providing professional assistance to effectively resolve questions and concerns.
- Receive and respond to telephone and radio communications, accurately documenting and relaying information to appropriate personnel.
- Manage multiple assignments simultaneously while maintaining accuracy and meeting established deadlines.
Family Support Worker
Far Southeast
Washington, District of Columbia
09.2015 - 02.2022
- Provided administrative and program support to youth, families, agency partners, schools, and community providers.
- Managed a large caseload while prioritizing appointments, follow-ups, documentation, and competing deadlines.
- Coordinated meetings, visits, appointments, and services with families and external agencies.
- Maintained detailed and confidential case records, correspondence, reports, and program documentation.
- Collected and maintained accurate information related to case activity and program services.
- Prepared reports and documentation to support program operations and management activities.
- Responded to inquiries and provided information regarding available programs, services, and resources.
- Communicated with clients and agency partners by telephone, in person, and through written correspondence.
- Developed and maintained effective working relationships with internal and external stakeholders.
- Identified issues and worked with appropriate personnel to resolve concerns and ensure continuity of services.
Education
High School Diploma -
Ballou Senior High
Washington, DC06-2006
Skills
- Program Coordination
- Program Support & Administration
- Case Management Support
- Records & Information Management
- Report Preparation
- Documentation & Correspondence
- Microsoft Office
- Workload Prioritization
- Problem Solving
- Communication skills
- Customer service
- Research skills
Timeline
Youth Development Representative
Youth Service Center
02.2022 - Current
Family Support Worker
Far Southeast
09.2015 - 02.2022
High School Diploma -
Ballou Senior High