Honesty Tricoche
Summary
Driven and dynamic, I leveraged guest engagement and POS systems expertise at Toast Coffeehouse to enhance service efficiency and customer satisfaction. My proactive approach in team collaboration and infection control significantly contributed to a positive dining experience, demonstrating a strong work ethic and the ability to multitask effectively in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Esthetician in Training
Eye Candy Boutique and Beauty Bar
08.2024 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated guests on current promotions, events and services within store or salon.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Host/Food Runner
Toast Coffeehouse
06.2023 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
Host
KPOT
02.2024 - 06.2024
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Backed up servers by checking on tables and retrieving items for guests.
Sales Associate
Perfume Point
05.2022 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Restaurant Busser
Rock City Dogs
06.2021 - 08.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2022
Skills
- Infection Control
- Public health codes knowledge
- Guest Engagement
- Food Running
- Team Collaboration
- Server Support
- Reservations Management
- Telephone reception
- Kitchen Support
- Supply Restocking
- Table Bussing
- POS Systems
- Cleaning and sanitizing
- Time Management
- Strong Work Ethic
- Effective Multitasking
- Heavy Lifting
Timeline
Esthetician in Training
Eye Candy Boutique and Beauty Bar
08.2024 - Current
Host
KPOT
02.2024 - 06.2024
Host/Food Runner
Toast Coffeehouse
06.2023 - Current
Sales Associate
Perfume Point
05.2022 - 10.2022
Restaurant Busser
Rock City Dogs
06.2021 - 08.2021
High School Diploma -
Brentwood High School
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