Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Honey Bell

Clermont,FL

Summary

Bell is a highly motivated employee with a desire to take on new challenges. She possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Bell is adept at working effectively unsupervised and quickly mastering new skills. Bell consistently meets her goals of exceeding role expectations and quickly accelerates. As a banker, Bell trained and developed peers as well as monitored weekly, monthly, and annual operational activities. Bell has since taken her talents to healthcare where she can help people in a more meaningful way. Bell is a highly organized, energetic, and versatile leader who is committed to continuous improvements.

Overview

4
4
years of professional experience

Work History

Lead Consumer Access Specialist

AdventHealth
Clermont, FL
02.2024 - Current
  • Conducted training sessions for new staff on Consumer Access Specialist responsibilities and procedures for hospital authorizations.
  • Review, monitor, and update lead specialist performance metrics to ensure the accuracy of data.
  • Identify areas of improvement in lead management processes and develop solutions to address them.
  • Provide guidance and support to other specialists on the team.
  • Monitor the daily performance of each individual specialist against established goals.
  • Assess current systems used by specialists and identify areas where automation could be implemented.
  • Perform regular audits of data collected from various sources and ensure its accuracy.
  • Facilitated communication between different departments involved in lead management activities.
  • Participated in ongoing training and compliance activities.

Consumer Access Specialist Virtual

AdventHealth
Clermont, FL
04.2023 - 02.2024
  • Engage with administrators and other stakeholders in regard to consumer access activities being completed timely and accurately.
  • Manage personal daily operations ensuring timely submission of 30+ accounts daily and accurate data entry.
  • Remain up to date on payer guidelines as well as changes and requirements while communicating updates with my team.
  • Coordinate with supervisor, team lead, and others combining group efforts to achieve goals.
  • Develop, maintain, and improve upon best practices for processes relating to insurance eligibility, verification of benefits, and obtaining authorizations.
  • Provide guidance to teammates on complex tasks, ensuring accuracy and efficiency.
  • Communicate closely and directly with physicians and clinical support staff to complete accounts effectively.
  • Assist in reviewing and resolving tasks from team email.

Consumer Access Specialist

AdventHealth
Winter Garden, FL
07.2022 - 04.2023
  • Registered incoming ER patients into Epic computer system.
  • Verified patient demographics, insurance information and collected copays, if necessary.
  • Provided support to clinical staff during peak times of activity.
  • Responded to inquiries from patients regarding their billing and discharge instructions.
  • Maintained confidentiality of all medical records in accordance with HIPAA regulations.
  • Performed administrative tasks such as filing documents, scanning charts, and photocopying forms.
  • Ensured that all required documentation was completed accurately prior to a patient's departure from the Emergency Room area.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Branch Banker Team Leader

PNC Bank
Clermont, FL
05.2021 - 07.2022
  • Conducted weekly security and operational meetings with branch staff to review performance and discuss strategies for improvement.
  • A regional top performer in mortgage, home equity, and brokerage investment revenue.
  • Brought in over $1 million in revenue to the branch per quarter.
  • Facilitated the onboarding of new team members, ensuring they understood their roles and responsibilities.
  • Monitored employee productivity and provided feedback on areas of improvement to the branch manager.
  • Assisted in the development of regional branch banking goals and objectives.
  • Ensured compliance with banking regulations, policies, and procedures.
  • Reviewed daily transaction reports for accuracy and adherence to established policies.
  • Prepared monthly performance reviews for the branch.
  • Implemented strategies to increase efficiency within the branch operations.
  • Prepare and present PowerPoint presentations for weekly Regional Banker conference calls.
  • Performed regular audits of teller transactions to verify accuracy of cash balances.
  • Investigated discrepancies related to customer accounts or transactions.
  • Maintained and built strong client relationships through quality, personalized interactions.

Regional Resource Banker

PNC Bank
Groveland, FL
12.2020 - 05.2021
  • Traveled to multiple branches throughout South Orlando Region providing onboarding and training to new tellers.
  • Networked and communicated with peers and leaders across the region to build a pipeline of support.
  • Built rapport with personal and business clients at multiple locations.
  • Kept personal client information confidential and in safe keeping while traveling to different branches.
  • Recognized and prevented fraudulent activity in different locations.
  • Communicate effectively with peers and leadership.
  • Provided on-the-job training to new tellers according to the bank's policies and procedures.
  • Delivered presentations to educate staff on new products and services.
  • Evaluated teller performance during training sessions and provided feedback to management.

Bank Teller

PNC Bank
Groveland, FL
09.2019 - 12.2020
  • Lead weekly loss prevention and team operations meetings.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cash management; ordering and shipping cash based on the branch's weekly cash variance forecast.
  • Substituted as Teller Supervisor in the supervisor's absence to provide support to fellow tellers.
  • Monitored daily operations of the teller line to ensure compliance with bank regulations and procedures.
  • Created reports summarizing teller activities, including transaction volumes, customer service issues and sales goals achieved.

Education

Associate of Arts - Health Services Administration

Keiser University
Fort Lauderdale, FL
12.2024

Medical Coder And Biller Certification -

American Medical Certification Association
Fairfield, NJ
08.2023

Skills

  • Organized and Detail-Oriented
  • Process Improvement
  • Operations Management
  • Financial Management
  • Team Building
  • Training and Mentoring
  • Goal-Oriented
  • Building Rapport and Credibility
  • Knowledge of Payer Services and Programs
  • Calm and Effective Under Pressure
  • Quality Standards and Protocols
  • Effective Time Management
  • Conflict Resolution

Accomplishments

  • AdventHealth Corporate Revenue Cycle Education Courses: Understanding Personality Types 101
  • AdventHealth Corporate Revenue Cycle Education Courses: Excel 100
  • AdventHealth Corporate Revenue Cycle Education Courses: Excel 101
  • AdventHealth Corporate Revenue Cycle Education Courses: Time Management

Timeline

Lead Consumer Access Specialist

AdventHealth
02.2024 - Current

Consumer Access Specialist Virtual

AdventHealth
04.2023 - 02.2024

Consumer Access Specialist

AdventHealth
07.2022 - 04.2023

Branch Banker Team Leader

PNC Bank
05.2021 - 07.2022

Regional Resource Banker

PNC Bank
12.2020 - 05.2021

Bank Teller

PNC Bank
09.2019 - 12.2020

Associate of Arts - Health Services Administration

Keiser University

Medical Coder And Biller Certification -

American Medical Certification Association

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Honey Bell