Honey Garcia Santiago
New Orleans,LA
Summary
Detail oriented, dedicated, result driven and customer focused hotelier, seeking hotel/ restaurant position bringing over 6 years of experience in customer service and administrative support for your team’s success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager/Bobarista
Dingtea Downtown
New Orleans, LA
07.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Housekeeping Room Attendant
Hotel De Leau Vive
New Orleans, LA
09.2020 - 04.2024
- Cleaned dirty vacant rooms with hotel standards for cleanliness and tidiness, provided room service to all occupied rooms, checked all assigned clean rooms for check ins.
- Reported any issues with hotel rooms and facility.
- Duties include, assisted in laundry operations when needed by sorting linens and loading machines and maintained cleanliness of lobby area before and after shift.
Night Room Attendant
Hilton Riverwalk
New Orleans, LA
09.2019 - 03.2020
- Worked as night room attendant with little to no supervision.
- Finished room service requests, cleaned dirty rooms left by morning shifts and reported any issues with the room that needed to be fix and needed general clean.
- Refilled all cleaning bottles needed by all the housekeepers for the next day, Restocked their carts and cleaned housekeeping offices as added duty.
Front Desk Agent/Hotel Night Auditor
Doubletree By Hilton
Pittsburgh, PA
07.2018 - 08.2018
- Gave warm welcome to the guest, helped them to check in and out, answered their questions in person or on phone, made reservations, assigned rooms, billing/cashiering, arranging guest’s travels and schedule transportations to places.
- Listened, responded and made solution to all guest complaints and kept effective communication between departments to provide an exceptional service to the guests and for the success itself of the whole team.
- Worked as night audit,if we were short on employees, same responsibilities but more of processing wide range of accounting checks. This includes all hotel room occupancy, income, and expenses of its departments such as rooms, food and beverage, and gift shops.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
03-2014
Skills
- Speaks English and Filipino
- Customer Service
- Quality Driven
- Detailed Oriented and Organized
- Natural and effective team member/ leader
- Ability to work under pressure
- Microsoft
Certification
- Summit Ridge Hotel | Trainee | Housekeeping Department
- Sheridan Beach Resort | Trainee | Housekeeping, Front Desk, Food and Beverage Department
References
References available upon request.
Timeline
Manager/Bobarista
Dingtea Downtown
07.2024 - Current
Housekeeping Room Attendant
Hotel De Leau Vive
09.2020 - 04.2024
Night Room Attendant
Hilton Riverwalk
09.2019 - 03.2020
Front Desk Agent/Hotel Night Auditor
Doubletree By Hilton
07.2018 - 08.2018
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
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