Honey Hedges
Currently based in East Sussex
Summary
I am a friendly, organised, and reliable receptionist with over 2 years of experience working in a busy childcare company, where I welcomed families, supported staff, and handled a wide range of administrative tasks with professionalism. Before that, I worked in hospitality as a waitress, where I became fully trained in making coffees and providing excellent customer service in fast-paced environments. I also have 2 years of leadership experience as a head chef, where I managed a team and learned how to motivate people while keeping operations running smoothly.
Eight years ago, I moved to Portugal, which has given me the opportunity to work with and learn from people of many different cultures and backgrounds. This experience has made me highly adaptable, open-minded, and confident in building positive relationships with people from all walks of life. I take pride in being approachable, dependable, and someone who can create a warm and professional first impression, whether I’m greeting clients, supporting a team, or solving problems under pressure.
Overview
7
7
years of professional experience
Work history
Nursery Receptionist
Little Gems Childcare
Dartford, Kent
01.2023 - Current
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Completed data entry tasks whilst adhering to strict deadlines.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Head Chef
Beats & Burritos
Lagos, Portugal
02.2020 - 01.2023
- Implemented new recipes for enhanced menu diversity.
- Instituted a rotation system to minimise food waste.
- Monitored inventory levels, ensured timely replenishment of stock.
- Demonstrated culinary expertise in various cuisines whilst maintaining authenticity.
- Improved kitchen efficiency by streamlining cooking processes.
- Maintained exemplary hygiene standards in the kitchen area.
- Fostered a positive work environment, boosted team morale.
- Assisted restaurant manager in cost control strategies implementation.
- Developed seasonal menus to offer variety and freshness in dishes served.
- Collaborated with suppliers for fresh and quality ingredients procurement.
- Trained junior staff for optimal performance and skill development.
- Upheld health and safety regulations at all times in the kitchen.
Waitress
Meu Limao tapas restaurant
Lagos, Portugal
01.2019 - 01.2020
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- We sat 60 people, and we were at full capacity night and day, so i am used to having plenty of work and dealing with the busy aspect of working in service.
- Being located in a tourist destination meant that i have tended to customers from all over the world, which has widened my range of understanding and communication.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Skills
- Front desk security protocols
- Reliable punctuality
- Hospitality standards
- Filing system design
- Meeting room preparation
- Positive outlook
- Patience and composure
- Email correspondence
- Discretion and confidentiality
- Organisational efficiency
- Customer Service
- Attention to Detail
- Strategic planning
Timeline
Nursery Receptionist
Little Gems Childcare
01.2023 - Current
Head Chef
Beats & Burritos
02.2020 - 01.2023
Waitress
Meu Limao tapas restaurant
01.2019 - 01.2020
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