Honey Hembree
Summary
Detail‑oriented and versatile service professional with experience in customer support, food preparation, retail, and fraud servicing. Strong analytical skills, consistent quality standards, and a proven ability to excel in fast‑paced, team‑driven environments. Known for problem‑solving, maintaining safety and compliance, and delivering reliable, high‑quality service across diverse roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakers Assistant/ Froster
Nothing Bundt Cakes
Fort Smith, Arkansas
09.2025 - Current
- Assisted in preparing and mixing cake batter for various flavors.
- Decorated cakes using icing, fondant, and edible decorations.
- Maintained cleanliness of workstations and baking equipment.
- Followed recipes to ensure consistent quality of baked goods.
- Packaged finished products for display and customer orders.
- Supported team members during busy production periods.
- Restocked ingredients and supplies as needed throughout shifts.
- Learned proper food handling and safety procedures in baking environment.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Created attractive dessert trays for catering events.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Adapted measurements to meet quantity of bakery items being prepared.
- Inspected all bakery products and removed any found to possess defects.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Prepared frosting using standard recipes and quality ingredients.
- Assisted team members with cake assembly and decoration tasks.
- Participated in training sessions to enhance decorating skills and techniques.
Stocking 1 Ta Associate
Walmart
Fort Smith, AR
07.2024 - 01.2025
- Assisted customers with product inquiries and store navigation.
- Stocked shelves and organized merchandise displays for easy access.
- Collaborated with team members to maintain a clean and safe environment.
- Participated in inventory management and restocking procedures regularly.
- Resolved customer concerns promptly, ensuring positive shopping experiences.
- Learned company policies and procedures to enhance service quality effectively.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Dominos insider
Five Star Pizza Co - Domino's Pizza
Fort Smith, AR
09.2023 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Fraud Agent
Foundever (Sitel)
Fort Smith, Arkansas
01.2023 - 2023
- Resolved complex customer inquiries regarding fraud cases, ensuring a high level of customer satisfaction through effective communication and problem-solving techniques.
- Conducted thorough investigations into fraudulent activities, utilizing industry-standard tools to analyze data and gather evidence for resolution.
- Maintained accurate records of investigations and customer interactions in compliance with regulatory standards, ensuring data integrity and security.
- Established strong relationships with customers through empathetic communication, fostering trust and loyalty during challenging situations.
- Effectively managed a high volume of inquiries while maintaining quality service standards, showcasing strong organizational and multitasking skills.
- Analyzed fraud cases to identify patterns and potential risks.
- Investigated suspicious activities using internal systems and tools.
- Reviewed customer accounts for unusual transactions and behaviors.
- Documented findings and created detailed reports for management review.
- Communicated with clients to resolve disputes and clarify issues promptly.
- Monitored accounts for suspicious activities, such as large transfers or sudden changes in spending habits.
- Participated in training sessions related to anti-fraud policies and procedures.
- Adhered strictly to all relevant privacy laws when handling confidential customer information.
- Communicated regularly with customers via telephone, email or chat regarding the status of their investigation.
- Conducted interviews with customers, witnesses and suspects to gather additional information about the alleged fraudulent activity.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Made recommendations for closing accounts and performed associated follow-up.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Served as primary contact for fraud claim inquiries.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ07-2030
High school diploma -
North Side High School
Fort Smith, AR05-2024
Skills
- Emotional Intelligence
- Critical Thinking
- Technology Proficiency
- Customer Satisfaction
- Adaptability
- Conflict Resolution
- Attention to Detail
- Empathy
- Multitasking
- Record Keeping
- Problem Solving
- Investigation Techniques
- Customer Communication
- Data Analysis
- Fraud Detection
- Food Preparation
- Cleaning
- Communication Skills
- Order Picking
- Cooking
- Heavy Lifting
- Sales
- Freight Experience
- Organizational Skills
- Cashiering
- Time Management
- Kitchen Experience
- Maintenance
- Merchandising
- Packaging
- Retail Sales
- Load & Unload
- Customer service
- Conflict resolution
- Team collaboration
- Attention to detail
- Data analysis
- Effective communication
- Inventory management
- Project management
- Research techniques
- Event catering
- Health and safety compliance
- Opening and closing duties
- Bread baking
- Icing preparation
- Equipment cleaning
- Verbal and written communication
- Relationship building
- Food safety
- Teamwork and collaboration
- Oven operation
- Problem-solving aptitude
- Ingredient preparation
- Recipe adaptation
- Recipe creation and conversion
- Batch management
- Dough mixing
- Sales techniques
- Professionalism
- Goal setting
- Analytical skills
- Cleanliness
- Decorating skills
- Preventive Maintenance
- Equipment inspection
- Problem-solving abilities
- Multitasking Abilities
- Baking techniques
Hobbies and Interests
- I like to run and workout.
- I like to learn about new things.
- I know a lot about anatomy and science.
- I work well with both Adults and Children on the spectrum. I have 5+ years experience with caring for people with autism.
- I enjoy feeding the needy/ homeless.
Languages
English
Professional
ASL
Limited
Certification
- CPR Certified- Hearts Foundation
Timeline
Bakers Assistant/ Froster
Nothing Bundt Cakes
09.2025 - Current
Stocking 1 Ta Associate
Walmart
07.2024 - 01.2025
Dominos insider
Five Star Pizza Co - Domino's Pizza
09.2023 - 07.2024
Customer Service Fraud Agent
Foundever (Sitel)
01.2023 - 2023
Bachelor of Science - Psychology
Grand Canyon University
High school diploma -
North Side High School