Honey Lyn A. Togle
Taguig City
Summary
Dynamic Technical Support Representative with STARTEK INTERNATIONAL Inc., skilled in technical troubleshooting and customer relationship management. Proven ability to resolve complex issues, enhance service upgrades, and streamline billing processes. Adept at fostering positive customer interactions while efficiently processing orders and ensuring satisfaction. Committed to delivering exceptional support and solutions.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
STARTEK INTERNATIONAL Inc.
07.2022 - Current
- Troubleshoots common customers' technical issues with their internet, TV, and phone. Assist in billing and service upgrades.
- As tier 2 support that assist inbound agents.
Voice and Chat Customer Service Representative
Teleperformance
09.2021 - 06.2022
- Retail agent with voice and chat function that process order, payment, tracking of order, and replacement.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
01.2022
SHS - COMPUTER PROGRAMMING
Western Bicutan National High School
01.2019
JHS -
Western Bicutan National High School
01.2017
Skills
- Technical troubleshooting
- Network troubleshooting
- Customer relationship management
- Billing assistance
- Service upgrades
- Order processing
Personal Information
- Age: 24
- Height: 5'2
- Weight: 45 kg
- Place of Birth: Makati City, Philippines
- Date of Birth: 03/21/01
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Accomplishments
- Promoted to tier 2 supporting technical support and billing agents.
Timeline
Technical Support Representative
STARTEK INTERNATIONAL Inc.
07.2022 - Current
Voice and Chat Customer Service Representative
Teleperformance
09.2021 - 06.2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
SHS - COMPUTER PROGRAMMING
Western Bicutan National High School
JHS -
Western Bicutan National High School
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