Summary
Overview
Work History
Education
Skills
Timeline
Generic

Honeylyn Lauren

Fremont,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express & Suites Fremont Milpitas Central
Fremont , CA
2023.07 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

FC Associate

Amazon
Fremont , CA
2023.07 - Current
  • Assisted customers in locating products and providing product knowledge.
  • Provided customer service to all guests, including resolving complaints and answering questions.
  • Stocked shelves with merchandise while adhering to inventory control procedures.
  • Developed relationships with customers through friendly conversation.
  • Collaborated with other departments to provide excellent customer service.
  • Organized backroom stock and maintained a neat and orderly work environment.
  • Wrapped and moved pallets to designated carrier area.
  • Organized boxes or bags and palletized orders based on carrier method.

Noon Duty Supervisor

Fremont Unified School District
Fremont , CA
2023.02 - Current
  • Ensured safe and secure environment for students during lunch time.
  • Monitored student behavior, intervening when necessary to maintain order.
  • Provided guidance and support to students as needed throughout lunch period.
  • Organized playtime activities for students during recess periods.
  • Engaged positively with students by providing positive reinforcement whenever possible.

Business Development Representative

Spectrumvoip
Plano , TX
2022.03 - 2022.08
  • Developed clientele by networking to find new customers and generate lists of prospective clients.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Suggested ideas for improving customer experience based on feedback from existing customers.
  • Created and improved business pipeline using cold and warm techniques.

Data Encoder

Post Office
San Antonio , Nueva Ecija
2017.11 - 2021.11
  • Organized files according to established procedures for easy retrieval later on.
  • Prepared summaries of daily work completed for review by supervisors.
  • Backed up files and records to avoid data loss in event of drive crashes.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collaborated with encoding team to distribute tasks and improve workflow.
  • Organized entered data with batches and labels to facilitate sortation of entered information.

Education

Bachelor of Science - Information Technology

Nueva Ecija University of Science And Technology
Philippines
2018-04

Skills

  • Guest Relations
  • Cash Handling
  • Office Organization
  • Mail Sorting
  • Call Routing
  • Customer Service
  • Administrative Support
  • File Organization
  • File Management
  • Fluent in English and Tagalog
  • Multi-Line Telephone Systems
  • Listening Skills
  • Hospitality Services
  • Time Management

Timeline

Front Desk Receptionist

Holiday Inn Express & Suites Fremont Milpitas Central
2023.07 - Current

FC Associate

Amazon
2023.07 - Current

Noon Duty Supervisor

Fremont Unified School District
2023.02 - Current

Business Development Representative

Spectrumvoip
2022.03 - 2022.08

Data Encoder

Post Office
2017.11 - 2021.11

Bachelor of Science - Information Technology

Nueva Ecija University of Science And Technology

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Honeylyn Lauren