Honeylyn Lauren
Fremont,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express & Suites Fremont Milpitas Central
Fremont, CA
07.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
FC Associate
Amazon
Fremont, CA
07.2023 - Current
- Assisted customers in locating products and providing product knowledge.
- Provided customer service to all guests, including resolving complaints and answering questions.
- Stocked shelves with merchandise while adhering to inventory control procedures.
- Developed relationships with customers through friendly conversation.
- Collaborated with other departments to provide excellent customer service.
- Organized backroom stock and maintained a neat and orderly work environment.
- Wrapped and moved pallets to designated carrier area.
- Organized boxes or bags and palletized orders based on carrier method.
Noon Duty Supervisor
Fremont Unified School District
Fremont, CA
02.2023 - Current
- Ensured safe and secure environment for students during lunch time.
- Monitored student behavior, intervening when necessary to maintain order.
- Provided guidance and support to students as needed throughout lunch period.
- Organized playtime activities for students during recess periods.
- Engaged positively with students by providing positive reinforcement whenever possible.
Business Development Representative
Spectrumvoip
Plano, TX
03.2022 - 08.2022
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Created and improved business pipeline using cold and warm techniques.
Data Encoder
Post Office
San Antonio, Nueva Ecija
11.2017 - 11.2021
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Backed up files and records to avoid data loss in event of drive crashes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collaborated with encoding team to distribute tasks and improve workflow.
- Organized entered data with batches and labels to facilitate sortation of entered information.
Education
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology
Philippines04-2018
Skills
- Guest Relations
- Cash Handling
- Office Organization
- Mail Sorting
- Call Routing
- Customer Service
- Administrative Support
- File Organization
- File Management
- Fluent in English and Tagalog
- Multi-Line Telephone Systems
- Listening Skills
- Hospitality Services
- Time Management
Timeline
Front Desk Receptionist
Holiday Inn Express & Suites Fremont Milpitas Central
07.2023 - Current
FC Associate
Amazon
07.2023 - Current
Noon Duty Supervisor
Fremont Unified School District
02.2023 - Current
Business Development Representative
Spectrumvoip
03.2022 - 08.2022
Data Encoder
Post Office
11.2017 - 11.2021
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology
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