Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Timeline
Generic

HONG CHALERMLUX

Torrance,CA

Summary

Dynamic leader with over 25 years of expertise in boosting sales and enhancing customer engagement, notably at MAX 5 GOLF TORRANCE. Excelled in international sales support and demonstrated exceptional problem-solving abilities, achieving a 20% revenue increase in one year. Fluent in Mandarin Chinese and English, adept at fostering strong client relations and consistently meeting sales goals.

Overview

33
33
years of professional experience

Work History

STORE MANGER

MAX 5 GOLF TORRANCE
TORRANCE
01.2019 - Current
  • Manage all sales online and in-store duties, including increasing sales with email marketing and weekly newsletter promotions.
  • Manage and list eBay sales to increase weekly revenue by more than $1,500.
  • listing Max 5 .golf website merchandise
  • once a week meeting with all staffs for promotion developed new strategy to increase weekly promotion .
  • display new arrival merchandises
  • coach staff with my own sales expertise over the 25 years to close sales with new clients .
  • In-store regripping service done by my professional skills.

Manager

US GOLF HB INC
Huntington Beach, CA
03.2007 - 12.2018

Manage daily retail sales including internet sales Amazon and e bay .

Handles all international export sales to overseas accounts .

  • Managed client correspondence and tracked records to foster office efficiency.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Authored and delivered quotes for new products and services to customers.
  • Met with each associate to establish realistic sales goals for the month.
  • Negotiated manufacturing service agreements and quality standards.

  • Developed marketing initiatives and leveraged networking referrals to promote business development.

Sales Manager

Max 5 Golf
Gardena, CA
01.2004 - 03.2007

Manage daily sales in the store .

  • Increased revenues by 20% within the first year as Sales Manager.
  • Developed new profit opportunities by effectively managing resource allocation to align with sales objectives.
  • Achieved long-term account success by promoting brand effectiveness and product benefits.
  • Optimized inventory management and cutting costs through effective negotiation tactics.
     
  • Checked client needs to assure company goals were met through automated content management system.
     
  • Drove sales of $2000 in slow-moving inventory through strategic sales initiatives.

Golf Manager

Copeland Sports Inc
Torrance, CA
01.2000 - 02.2004

Manage golf department dialy sales .

  • Managed design of dynamic widgets focused on floor plan display area.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with Senoir management to achieve monthly sales goal .
  • Supported Chief Operating Officer with daily operational functions.
  • Responded to customer requests via telephone and email.

Store Manager

Roger Dunn Golf Shop
Torrance, CA
02.1992 - 01.2000
  • Drove branch sales to achieve top three ranking among six locations company-wide during 1996-1999.
  • Scheduled and led weekly store meetings for all employees.
  • Analyzed and settled multi-faceted issues that effected executive leaders and business outcomes.
     
  • Oversaw daily operations of  start-up, including staffing and training,  compliance, inventory control and financial functions.
  • Generated repeat business through exceptional customer service.
  • Upheld and communicated store programs and standards to ensure quality customer service , safety and cleanliness.
  • Trained and developed new associates on POS system and key sales tactics.

Education

Bachelor of Science -

California State University - Los Angeles
Los Angeles, CA
1990

Skills

  • Sales and marketing
  • International sales support
  • Strong client relations
  • Fluent in Madarin Chinese and English
  • Shipping and receiving professional
  • Strong conflict resolution skills
  • Floor set design expertise
  • Consistently meets sales goals
  • Upselling techniques
  • Creative problem solver
  • Active listening skills

Accomplishments

  • Named “Employee of the Month” in Sept 1998.
  • Promoted to Store Manger after only 24 months of employment.
  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Customer Service
    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    Handled guest complaints, maintaining a positive shopping experience for all customers.

Education

Los Angeles, CA

Timeline

STORE MANGER

MAX 5 GOLF TORRANCE
01.2019 - Current

Manager

US GOLF HB INC
03.2007 - 12.2018

Sales Manager

Max 5 Golf
01.2004 - 03.2007

Golf Manager

Copeland Sports Inc
01.2000 - 02.2004

Store Manager

Roger Dunn Golf Shop
02.1992 - 01.2000

Bachelor of Science -

California State University - Los Angeles
HONG CHALERMLUX