Hong Dang
Portland,OR
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator (HUC)
Oregon Health and Science University (OHSU)
07.2023 - Current
- Greet and screen visitors.
- Maintain census in Epic.
- Conduct safety/environment of care surveillance.
- Schedule VIP (hospital transport) requests
- Communicate in a respectful, caring and non-judgmental manner, facilitate unit communications.
- Report and track equipment requiring maintenance.
- Assisted with processing patient admissions, transfers and discharges.
- Provided concierge service to assist patients and families and direct them to available resources.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Certified Nursing Assistant 2
Oregon Health and Science University (OHSU)
06.2020 - Current
- Discharge/admit patients,
- Answer call lights
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assist nurses with various tasks
- Assist patients with bed making, ambulating, meals, showering, etc, emptying catheters, drains,
- Perform bladder scans, EKG,
- Possess observational skills to recognize changes in patients' physical/cognitive conditions
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Built rapport with patients and families, providing emotional support during difficult times.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Good Samaritan Fairlawn Village
05.2019 - 01.2020
- Assisting the nurse with various tasks
- Emptying catheters
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assist residents with activities
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Associate
Nike
04.2018 - 05.2019
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Assistant Store Manager
Pacsun
08.2017 - 02.2018
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Lead of Service
Forever 21
07.2016 - 08.2017
- Resolved customer complaints in professional and timely manner.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Healthcare Administration
George Fox University
Newberg, OR05.2025
Associate of Applied Science - Pre Nursing
Clackamas Community College
Oregon City, OR06.2022
CNA Certification - Certified Nursing Assistant
Mount Hood Community College
Gresham, OR03.2018
High School Diploma -
Clackamas High School
Clackamas, OR06.2016
Skills
- Works well in a fast-paced environment
- Dependable
- Ability to work independently as well as part of a team
- Problem-solving
- Time management
- Computer skills
- Adaptable
- CPR/first aid certified
- Good work ethic
- Computer skills
- Organization and Time Management
- Customer Service
- Multitasking
- Clerical Support
Certification
- CNA 2 Certification (OR), 201907652CNA, 12/01/25
- BLS Certification, 04/01/24
Volunteer Experience
- Oregon Humane Society, Portland, 09/01/23, Present, Dog walker, Kennel buddies
Languages
Vietnamese
Native or Bilingual
Timeline
Health Unit Coordinator (HUC)
Oregon Health and Science University (OHSU)
07.2023 - Current
Certified Nursing Assistant 2
Oregon Health and Science University (OHSU)
06.2020 - Current
Certified Nursing Assistant
Good Samaritan Fairlawn Village
05.2019 - 01.2020
Sales Associate
Nike
04.2018 - 05.2019
Assistant Store Manager
Pacsun
08.2017 - 02.2018
Lead of Service
Forever 21
07.2016 - 08.2017
Bachelor of Science - Healthcare Administration
George Fox University
Associate of Applied Science - Pre Nursing
Clackamas Community College
CNA Certification - Certified Nursing Assistant
Mount Hood Community College
High School Diploma -
Clackamas High School
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