Hong Rodriguez
Huntington Beach,CA
Summary
I’m proud of my ability to keep both customers and the team happy. I consistently provide excellent service, handle problems professionally, and turn challenging situations into positive experiences. I also manage daily operations, like organizing the store, handling supplies, scheduling staff, and ensuring all payments are accurate. Overall, I take pride in making the shop run smoothly and keeping customers satisfied.
Overview
2
2
years of professional experience
Work History
Store Manager of Operations
Tip Top Nail Bar
01.2024 - 01.2026
- Provided excellent customer service by speaking with clients on the phone and in person, and managing client appointments and schedules
- Maintained shop organization, including managing supplies, decorating, and creating an inviting environment
- Resolved client issues professionally, addressing concerns when mistakes occurred and ensuring customer satisfaction
- Created and managed employee work schedules to ensure smooth operations
- Handled client payments accurately and maintained financial records
- Managed daily shop finances, including reconciling total payments at the end of each day
Education
High School Diploma - Computer Science
Hunter College
Lexington, NYSkills
I am a hardworking and energetic person who enjoys working with people I am friendly, eager to learn new skills, and always motivated to improve my performance and contribute positively to the team
Timeline
Store Manager of Operations
Tip Top Nail Bar
01.2024 - 01.2026
High School Diploma - Computer Science
Hunter College