Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Hong Anh Tran

Fredericksburg,VA

Summary

Dynamic operations manager with a proven track record at IHG Hotels and Resorts, enhancing team performance through strategic training and coaching. Expert in sales strategies and team building, driving a 65% increase in revenue at Freestyle Nails and Spa. Committed to fostering growth and aligning staff with organizational goals. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.

Overview

7
7
years of professional experience

Work History

Owner/Director

Freestyle Nails and Spa
Fredericksburg, VA
12.2017 - Current
  • Developed and delivered training programs for staff, focusing on brand standards, customer service, and leadership development, leading to a 65% sales increase
  • Conducted needs assessments and provided coaching to ensure staff alignment with company goals, improving employee performance and guest satisfaction
  • Ensured compliance with operational procedures, including inventory control, payroll, and employee scheduling
  • Managed training schedules and tracked performance using digital tools, ensuring consistent documentation of training activities

Front Office Associate

IHG Hotels and Resorts
Fredericksburg, VA
06.2023 - 01.2024
  • Assisted in the onboarding and training of new front office staff, ensuring adherence to brand standards and hotel policies
  • Provided coaching and feedback to front office staff to enhance service delivery and operational efficiency
  • Worked with HR and Operations to ensure compliance with mandatory training programs, tracking progress and maintaining records
  • Reinforced the hotel’s brand values by delivering training on customer service and operational procedures to meet service standards

Customer Service / Sales Representative

Sunglass Hut
05.2022 - 02.2023
  • Trained new team members on sales techniques and customer service, ensuring adherence to company policies and brand standards
  • Assisted in monitoring team performance and delivering feedback to improve individual and team sales results

Volunteer Leader

Drug Rehabilitation Ministry
, Vietnam
  • Company Overview: Vietnam
  • Led mentorship sessions and provided training to volunteers and participants, focusing on personal development and recovery skills
  • Organized activities and workshops to align with the program’s mission of reintegration and personal growth
  • Vietnam

Education

BS - Professional Sales and Marketing Business Administration, Marketing, Sales Management & Professional Selling

Liberty University
Lynchburg, VA
12.2024

Skills

  • Operations management
  • Team building
  • Administrative management
  • Sales strategies
  • Strategic project planning
  • Growth strategy implementation
  • Oversee administrative functions
  • Business intelligence

Leadership Experience

Volunteer Leader, Drug Rehabilitation Ministry, Vietnam, Led mentorship sessions and provided training to volunteers and participants, focusing on personal development and recovery skills., Organized activities and workshops to align with the program’s mission of reintegration and personal growth.

Timeline

Front Office Associate

IHG Hotels and Resorts
06.2023 - 01.2024

Customer Service / Sales Representative

Sunglass Hut
05.2022 - 02.2023

Owner/Director

Freestyle Nails and Spa
12.2017 - Current

Volunteer Leader

Drug Rehabilitation Ministry

BS - Professional Sales and Marketing Business Administration, Marketing, Sales Management & Professional Selling

Liberty University
Hong Anh Tran