Dynamic operations manager with a proven track record at IHG Hotels and Resorts, enhancing team performance through strategic training and coaching. Expert in sales strategies and team building, driving a 65% increase in revenue at Freestyle Nails and Spa. Committed to fostering growth and aligning staff with organizational goals. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Seasoned owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight and strategic planning. Skilled at fostering growth through innovative problem-solving and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue and enhanced team performance.
Volunteer Leader, Drug Rehabilitation Ministry, Vietnam, Led mentorship sessions and provided training to volunteers and participants, focusing on personal development and recovery skills., Organized activities and workshops to align with the program’s mission of reintegration and personal growth.