Summary
Work History
Education
Skills
Languages
References
Timeline
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Hong (Serena) Vu

SACRAMENTO,California

Summary

Growth-focused, performance-driven, and passionate leader seeking employment with a reputable company that demonstrates excellent business practices and a healthy work-life balance.

Work History

Administrative Student Assistant

Division Of Social Work, Title IV-E
12.2022 - Current
  • Provides administrative support to ensure efficient operation of office
  • Answers phone calls, schedules meetings and supports visitors
  • Carries out administrative duties such as filing, typing, copying, binding, scanning
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results
  • Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
  • Supports team by performing tasks related to organization and strong communication
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Contributes to team effort by accomplishing related results as needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office efficiency by modernizing document organization systems and effectively implementing solutions.

Event Supervisor

University Enterprises, Inc
  • Demonstrate ability to work independently and working in a fast-paced environment, prioritizing work assignments, coordinating many tasks, and completing assignments with strict attention to detail
  • Ability to provide concise, clear, and accurate verbal and written communication to a diverse public and staff
  • Ability to lead peers while working alongside them to accomplish tasks in the most efficient manner possible
  • Assist with event management duties and around the event space
  • Monitor the progress of events including sound levels, lighting levels, Union policy compliance, audio-visual transitions, room temperature, and furnishings
  • Ensure that all audio-visual equipment is accounted for and properly secured during and after each event
  • Provide regular feedback to the Event Services and work with other departments to bring the best results.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

General Manager/Lead Server

Tay Ho-Vietnamese Cuision Restaurant
  • Provide customer service and address customer needs; resolve member issues and concerns
  • Handle irate customers in a fast-paced environment without losing composure
  • Assist fellow associates as needed providing a positive team environment and collaborate with managers, co workers, customers, and business partners
  • Promote the company’s products and services
  • Manage staff and maintain time management
  • Engage with vendors through positive interaction; establishing rapport
  • Maintain a safe environment for all members and staff
  • Adapt to different working conditions, scenarios, and situations
  • Maintain log books, including sign-in/out logs, front desk expenditures, and calls received

Teaching Assistant

Cosumnes River College
  • Public speaking, presentation skills, computer skills, communication skills
  • Provide comprehensive support for Administrative Assistance including scheduling meetings, and managing all essential tasks
  • Maintain student records and file confidential documents
  • Counsel and assist students on financial aid/ scholarship application procedures
  • Train other staff members while providing information and guidance
  • Maintain positive and helpful environment while working with students and staff members
  • Manage supply inventory, identify solutions to operational issues, and keep supervisor informed of business performance
  • Monitor office supplies inventory and report to administrative assistant for supply orders
  • Assist payroll supervisor with time records; complete daily administrative tasks
  • Assist office manager and Professors with daily administrative tasks
  • Schedule appointment and document important information
  • Provide technical support in student computer lab, including computer maintenance and troubleshooting
  • Help Professors grade and provide feedback to students and provide student advising about school life and supporting them
  • Assisting students and Professors during lectures
  • Assist/tutor students after class with homework and assignments
  • Help create inclusive and positive learning environment to increase student success
  • Collaborate with students and professors to ensure best practices and processes
  • Tutor undergraduate students in various subjects (Math, Business, English, ESL, and Sociology)

General Manager

Beauty Haus Nail & Skin, Cabernet Nail Spa
  • Manage appointments with Microsoft systems
  • Answer multi-line phones
  • Operate office equipment (fax machines, copiers, etc.)
  • Manage inventory and maintain rapport with vendors
  • Exceptional customer service skills required to handle irate clients
  • Maintain a healthy environment between staff members, employees, and customers
  • Bookkeeping and managing staff members’ records and payrolls
  • Manage and maintain company database with customer or appointment information
  • Greet up to 50 clients and visitors daily and connecting them with the appropriate party
  • Handle financial transactions; manage money accounts and closing books
  • Problem solving, especially difficult situations with customers and staff members
  • Communication with employers to improve the quality of service and increase revenue
  • Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel
  • Manage front office reception area by cleaning and organizing desk and visitor lobby area
  • Balanced monthly vendor statements and closed monthly sales invoices
  • Calculated bills for services rendered and collected and processed customer payments
  • Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.

Education

Associate degree - Business Administration

COSUMNES RIVER COLLEGE

Bachelor’s degree - Business Administration, Business Analyst, Computer Science

California State University - Sacramento
Sacramento, CA

Skills

  • Experience in one or all of following Adobe, Creative Cloud (CC) software: Illustrator, InDesign, Photoshop, and Premiere
  • Problem-Solving
  • Planning and Coordination
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Data Entry
  • Written Communication
  • Attention to Detail
  • Have understanding of different social media platforms including but not limited to Facebook, Instagram, Twitter, and YouTube
  • Have strong organizational skills and ability to handle multiple tasks and meet deadlines
  • Google Workspace
  • Excellent Communication

Languages

Vietnamese
Native or Bilingual

References

 

  • Rebecca Dietzler, Assistant Director, Event Services, California State University, Sacramento.

Contact: 6000 J St, MS 6017, Sacramento, CA95819 – dietzler@csus.edu – (916) 278- 7903

 

  • Jennifer Francisco, ESL Professor, English & Language Studies Department, Cosumnes River College.

Contact: 8401 Center Pkwy, Sacramento, CA 95823, SOC, 148 - francij@crc.losrios.edu - (916) 691-7662

 

  • Aileen Dy, International Admissions and SEVIS Specialist, California State University, Sacramento.

Contact: 6000 J St, Sacramento, CA 95819, Library-North 1001- aileen.dy@csus.edu - (916) 278-7772


  • Dr. Tracy Kent, Lecturer, Title IV-E Program Director, California State University, Sacramento.

Contact: 6000 J St, Sacramento, CA 95819,  MRP 4019 - kentt@csus.edu -  (916) 278-4161 

Timeline

Administrative Student Assistant

Division Of Social Work, Title IV-E
12.2022 - Current

Event Supervisor

University Enterprises, Inc

General Manager/Lead Server

Tay Ho-Vietnamese Cuision Restaurant

Teaching Assistant

Cosumnes River College

General Manager

Beauty Haus Nail & Skin, Cabernet Nail Spa

Associate degree - Business Administration

COSUMNES RIVER COLLEGE

Bachelor’s degree - Business Administration, Business Analyst, Computer Science

California State University - Sacramento
Hong (Serena) Vu