Summary

Work History

Education

Skills

Languages

References

Timeline

Hong (Serena) Vu

SACRAMENTO,California

Summary

Growth-focused, performance-driven, and passionate leader seeking employment with a reputable company that demonstrates excellent business practices and a healthy work-life balance.

Work History

Administrative Student Assistant

Division Of Social Work, Title IV-E

Sacramento

12.2022 - Current

Provides administrative support to ensure efficient operation of office
Answers phone calls, schedules meetings and supports visitors
Carries out administrative duties such as filing, typing, copying, binding, scanning
Completes operational requirements by scheduling and assigning administrative projects and expediting work results
Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
Supports team by performing tasks related to organization and strong communication
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
Contributes to team effort by accomplishing related results as needed.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Conducted invoicing and investigated accounts receivables discrepancies.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Composed and proofread memos, letters and reports to verify error-free communication.
Maintained daily reports and advised executive leaders in decision-making processes.
Volunteered to help with special projects of varying degrees of complexity.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Increased office efficiency by modernizing document organization systems and effectively implementing solutions.

Event Supervisor

University Enterprises, Inc

Demonstrate ability to work independently and working in a fast-paced environment, prioritizing work assignments, coordinating many tasks, and completing assignments with strict attention to detail
Ability to provide concise, clear, and accurate verbal and written communication to a diverse public and staff
Ability to lead peers while working alongside them to accomplish tasks in the most efficient manner possible
Assist with event management duties and around the event space
Monitor the progress of events including sound levels, lighting levels, Union policy compliance, audio-visual transitions, room temperature, and furnishings
Ensure that all audio-visual equipment is accounted for and properly secured during and after each event
Provide regular feedback to the Event Services and work with other departments to bring the best results.
Coordinated schedules and timelines for events.
Managed event logistics and operations.

General Manager/Lead Server

Tay Ho-Vietnamese Cuision Restaurant

Provide customer service and address customer needs; resolve member issues and concerns
Handle irate customers in a fast-paced environment without losing composure
Assist fellow associates as needed providing a positive team environment and collaborate with managers, co workers, customers, and business partners
Promote the company’s products and services
Manage staff and maintain time management
Engage with vendors through positive interaction; establishing rapport
Maintain a safe environment for all members and staff
Adapt to different working conditions, scenarios, and situations
Maintain log books, including sign-in/out logs, front desk expenditures, and calls received

Teaching Assistant

Cosumnes River College

Public speaking, presentation skills, computer skills, communication skills
Provide comprehensive support for Administrative Assistance including scheduling meetings, and managing all essential tasks
Maintain student records and file confidential documents
Counsel and assist students on financial aid/ scholarship application procedures
Train other staff members while providing information and guidance
Maintain positive and helpful environment while working with students and staff members
Manage supply inventory, identify solutions to operational issues, and keep supervisor informed of business performance
Monitor office supplies inventory and report to administrative assistant for supply orders
Assist payroll supervisor with time records; complete daily administrative tasks
Assist office manager and Professors with daily administrative tasks
Schedule appointment and document important information
Provide technical support in student computer lab, including computer maintenance and troubleshooting
Help Professors grade and provide feedback to students and provide student advising about school life and supporting them
Assisting students and Professors during lectures
Assist/tutor students after class with homework and assignments
Help create inclusive and positive learning environment to increase student success
Collaborate with students and professors to ensure best practices and processes
Tutor undergraduate students in various subjects (Math, Business, English, ESL, and Sociology)

General Manager

Beauty Haus Nail & Skin, Cabernet Nail Spa

Manage appointments with Microsoft systems
Answer multi-line phones
Operate office equipment (fax machines, copiers, etc.)
Manage inventory and maintain rapport with vendors
Exceptional customer service skills required to handle irate clients
Maintain a healthy environment between staff members, employees, and customers
Bookkeeping and managing staff members’ records and payrolls
Manage and maintain company database with customer or appointment information
Greet up to 50 clients and visitors daily and connecting them with the appropriate party
Handle financial transactions; manage money accounts and closing books
Problem solving, especially difficult situations with customers and staff members
Communication with employers to improve the quality of service and increase revenue
Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel
Manage front office reception area by cleaning and organizing desk and visitor lobby area
Balanced monthly vendor statements and closed monthly sales invoices
Calculated bills for services rendered and collected and processed customer payments
Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.

Education

Associate degree - Business Administration

COSUMNES RIVER COLLEGE

Bachelor’s degree - Business Administration, Business Analyst, Computer Science

California State University - Sacramento

Sacramento, CA