Hongsheng Wu

Account Manager

MEAN WELL USA

06.2021 - 04.2024

Negotiated contract terms with clients, securing favorable agreements for both parties.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Improved overall team productivity by implementing best practices in organization and time management.
Streamlined internal processes for better efficiency in account management tasks.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Developed customized account plans for clients to help them achieve their business goals.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Boosted client retention by developing and implementing comprehensive account management strategy.
Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Enhanced client engagement through regular newsletters and updates on product developments and industry news.
Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Established long-term customer relationships to enhance client loyalty and satisfaction.
Streamlined account management processes, reducing response times and improving client service quality.
Drove revenue growth by identifying new business opportunities within existing accounts.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Selected correct products based on customer needs, product specifications and applicable regulations.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Recorded accurate and efficient records in customer database.
Achieved or exceeded company-defined sales quotas.
Presented professional image consistent with company's brand values.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Kept detailed records of daily activities through online customer database.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Stayed current on company offerings and industry trends.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Maintained current knowledge of evolving changes in marketplace.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Monitored service after sale and implemented quick and effective problem resolutions.
Developed and maintained strong working relationships with professionals within assigned territory.
Built relationships with customers and community to promote long term business growth.
Attended monthly sales meetings and quarterly sales trainings.
Met existing customers to review current services and expand sales opportunities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Developed, maintained and utilized diverse client base.
Built diverse and consistent sales portfolio.
Consulted with businesses to supply accurate product and service information.
Contributed to team objectives in fast-paced environment.
Contributed to event marketing, sales and brand promotion.
Trained new employees on customer service, money handling and organizing strategies.
Informed customers of promotions to increase sales productivity and volume.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Generated advertising brochure for vendor use.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Summary

Overview

Work History

Account Manager

Education

Bachelor of Science - Business Administration Marketing

Skills

Languages

Timeline

Account Manager

Bachelor of Science - Business Administration Marketing

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