Honna Ford

• Assisted customers with locating products and answering inquiries.
• Utilized knowledge of store layout to direct customers towards desired items quickly or physically guide them towards desired item.
• Stocked shelves and organized/conditioned merchandise for optimal presentation.
• Ran product daily to the salesfloor and rotated merchandise to ensure highest possible quality.
• Audited grocery aisles to assess inventory counts and damaged goods.
• Daily experience with using machinery such as the forklift/Hi-Lo to access product in air, as well as a powerjack for heavier pallets.
• Assisted vendors with displays and endcaps.
• Demonstrated product location in backroom for Pickup team members.
• Utilized Zebra scanners and printers for majority of tasks.
• Occasionally assisted in receiving docks and truck unloading.
• Occasionally assisted in Dairy, Frozen, and Deli departments
• Quickly and effectively cleaned spills and breaks.

• Operated registers and self checkout (SCO) terminals.
• Assisted other neighboring Target locations alongside store director.
• Handled returns, refunds, and membership card applications.
• Became a designated Front of Store trainer for new and returning employees.
• Resolved negative customer experiences and complaints in a positive manner.
• Organized go-backs/reshop/unwanted product returning to salesfloor
• Quickly assisted in ID checks, short change, and SCO machine malfunctions.
• Answered phone calls containing questions, concerns, or complaints.
• Managed scheduled breaks and lunches of fellow team members.
• Assisted in lost and found situations.
• Utilized B.O.B and L.I.S.A consistently and worked with Asset Protection during moments of potential theft and/or criminal activity.
• Gathered and cleaned carts.
• Cleaned spills and breaks quickly and efficiently.
• Worked as a greeter for a temporary period.
• Assisted as an Online Order Pickup team member regularly.
• Assisted in other departments on occasion, such as: Gen. Merchandise, Softlines, Backrooms, Fulfillment (order pickup), Electronics, and HBC.
• Closed registers and managed cash collection within cash office.
• Worked as a Food Court team member for half of my career. This consisted of cooking the following:
• -Pizza
• -Wings
• -Pasta
• -Popcorn
• -Pretzels
• -Hotdogs
• -Breadsticks

Additionally, I was responsible for product count, ordering supplies, checking temperatures, washing dishes, and cleaning stations and machinery.

• Utilized Zebra scanners to maintain item count and scan into proper locations.
• Organized and packaged items at a consistent rate.
• Quickly handled high traffic and large quantities of product during seasonal periods.
• Checked packaging quality and fixed accordingly.
• Rotated stations whenever necessary and assisted other workers with their station if needed.