Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Honor Luten

Spokane,WA

Summary

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives, such as recruiting, payroll, and scheduling in fast-paced, demanding environments.

Overview

5
5
years of professional experience

Work History

Client Service Coordinator

Aveanna Healthcare
05.2023 - Current
  • Coordinated schedules with over 60 staff members and 30 clients.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Helped large volume of clients and staff every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about care and services.

Certified Nursing Assistant

MultiCare Health
09.2022 - 05.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Daycare Teacher

Pavlish Playhouse and Preschool
10.2020 - 09.2022
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Caregiver

Colonial Court Assisted Living
01.2020 - 09.2020
  • Provided basic grooming and hygiene assistance to patients, including bathing and dressing.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Trained and assisted new caregivers, helping them learn residents and tasks required in caregiving.
  • Monitored progress and documented patient health status changes to keep care team updated.

Server

Colonial Court Assisted Living
01.2019 - 01.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Served 60 residents in multiple dining areas while coordinating dining times.

Housekeeper

Colonial Court Assisted Living
06.2018 - 01.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Managed workload across 50 rooms and satisfied customer needs for cleaning standards and details.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Emptied trashcans and transported waste to collection areas.
  • Verified cleanliness and organization of storage areas and carts.

Education

No Degree - AA

Spokane Falls Community College
Spokane, WA

High School Diploma -

North Central High School
Spokane, WA
06.2019

Skills

  • Scheduling
  • Compliance Reporting
  • Recruiting
  • Conflict Management
  • Clear Communication Skills
  • Highly Organized
  • Fast Learner
  • Problem Solving

Timeline

Client Service Coordinator

Aveanna Healthcare
05.2023 - Current

Certified Nursing Assistant

MultiCare Health
09.2022 - 05.2023

Daycare Teacher

Pavlish Playhouse and Preschool
10.2020 - 09.2022

Caregiver

Colonial Court Assisted Living
01.2020 - 09.2020

Server

Colonial Court Assisted Living
01.2019 - 01.2020

Housekeeper

Colonial Court Assisted Living
06.2018 - 01.2019

No Degree - AA

Spokane Falls Community College

High School Diploma -

North Central High School

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Honor Luten