Honora "Fran" Mullins

• Enhanced patient experience with empathetic communication and personalized assistance.
• Negotiated payment plans for financially challenged patients, demonstrating compassion while ensuring fiscal responsibility for the organization.
• Expedited emergency department admissions through swift assessment of priority cases and rapid response time in critical situations.
• Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
• Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

Managed a unit of twenty to fifty consultants.

Trained all consultants and promoted them to managers under my direction.

Top in sales for ten years with over $500,000 in sales per year with my unit.

• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.

Over the years I won several trips around the world.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Increased office efficiency by organizing and maintaining a well-structured filing system.
• Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
• Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.