Honorino Lora
Portland
Summary
Customer-focused professional with 7+ years of experience managing client relationships, coordinating complex operations, and resolving issues in fast-paced environments. Proven ability to communicate clearly with customers, translate technical information into understandable terms, and manage multiple priorities under pressure. Strong track record of improving processes, ensuring accuracy, and delivering high-quality service. Seeking to transition into a Service Advisor role where I can leverage my customer service, coordination, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Business Analyst
PacifiCorp
Portland
01.2017 - Current
- Served as primary point of contact for customers, contractors, and internal teams, ensuring clear communication and high-quality service throughout project lifecycles
- Managed multiple active projects simultaneously, prioritizing tasks, tracking progress, and ensuring timely completion similar to handling multiple repair ceders in a service environment
- Resolved customer issues by identifying root causes, coordinating solutions, and maintaining customer satisfaction
- Translated complex technical and financial information into clear, actionable updates for customers and stakeholders
- Improved workflows and processes to increase efficiency and reduce delays
- Tracked program performance and maintained accurate records, ensuring accountability and follow-through
- Coordinated across departments to keep operations moving smoothly and meet deadlines
Temp AP Specialist
Boly: Welch
Portland
01.2017 - 12.2017
- Processed high-volume transactions with accuracy and attention to detail
- Improved tracking processes to increase efficiency and reduce errors
Staff Accountant
Schwindt & Co
Portland
01.2016 - 12.2017
- Communicated financial and technical information clearly to clients with varying levels of understanding
- Identified and resolved discrepancies in billing and reporting, ensuring accuracy and customer trust
Account Specialist
Sunshine Living & Retirement
Bead
01.2016 - 12.2016
- Managed accounts for 2,000+ customers, ensuring accurate billing and timely issue resolution
- Provided customer support and resolved account concerns efficiently
Staff Accountant
Simplicity Homes
Redmond
01.2015 - 12.2016
- Produced monthly financial reports and variance analysis
- Managed project accounting across 100+ active construction jobs
- Built advanced Excel reports consolidating data from multiple systems
- Implemented process improvements that increased efficiency in monthly close and billing cycles
Accounting Specialist
Innerworkings
Portland
01.2014 - 12.2015
- Supported system implementation and improved reporting processes
- Collaborated with teams to ensure smooth operations and accurate data
Accounting Assistant
LOI Environmental
Portland
01.2013 - 12.2014
- Managed accounting operations for multi-million dollar construction projects
- Developed job profitability reports and financial forecasts for executive leadership
- Created automated Excel-based reporting tools using pivot tables and macros
Office/Accounting Clerk
Najdek Produce
Portland
01.2012 - 12.2013
Admin Office Clerk
Office Team
Portland
01.2011 - 12.2012
Education
Google Project Management Certificate -
Coursera
PortlandBachelor of Science - Accounting
Portland State University
PortlandSkills
- Customer Service & Relationship Management
- Service Coordination & Scheduling
- Issue Resolution & Conflict Management
- Technical Troubleshooting & Problem Solving
- Clear Communication (Technical to Non-Technical)
- Multi-Tasking in Fast-Paced Environments
- Process Improvement & Efficiency
- Data Tracking & Reporting (Excel, Dashboards)
- Team Collaboration & Cross-Functional Coordination
Volunteer Experience
Oregon Cash, Volunteer Tax Preparer, Portland, 2011, 2011, Led workflow and process improvements to reduce customer friction and improve satisfaction.
Languages
- English
- Spanish, English
LINKS
LinkedIn
Timeline
Business Analyst
PacifiCorp
01.2017 - Current
Temp AP Specialist
Boly: Welch
01.2017 - 12.2017
Staff Accountant
Schwindt & Co
01.2016 - 12.2017
Account Specialist
Sunshine Living & Retirement
01.2016 - 12.2016
Staff Accountant
Simplicity Homes
01.2015 - 12.2016
Accounting Specialist
Innerworkings
01.2014 - 12.2015
Accounting Assistant
LOI Environmental
01.2013 - 12.2014
Office/Accounting Clerk
Najdek Produce
01.2012 - 12.2013
Admin Office Clerk
Office Team
01.2011 - 12.2012
Google Project Management Certificate -
Coursera
Bachelor of Science - Accounting
Portland State University