Summary
Overview
Work History
Skills
Timeline
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Honorio Imperial

Gardena,CA

Summary

Dynamic Retail Sales Manager with a proven track record at Vons Grocery Store, excelling in customer service and sales growth. Skilled in managing operations and training teams, I enhanced product visibility and improved customer satisfaction. My strong decision-making abilities and driven work ethic led to significant sales performance boosts through effective merchandising strategies.

Overview

17
17
years of professional experience

Work History

Retail Sales Manager

Vons Grocery Store
01.2022 - Current
  • Managed daily store operations, ensuring exceptional customer service and efficient workflow.
  • Trained and supervised sales associates, fostering a collaborative team environment.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Implemented promotional strategies, enhancing product visibility and driving sales growth.
  • Analyzed sales data to identify trends, adjusting merchandising tactics accordingly.
  • Resolved customer issues promptly, improving overall satisfaction and loyalty.
  • Conducted regular staff performance evaluations, providing constructive feedback for improvement.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Front End Supervisor

Vons Grocery Store
01.2012 - 01.2022
  • Supervised daily operations, ensuring compliance with safety standards and company policies.
  • Trained and mentored team members on best practices for customer service and product knowledge.
  • Implemented workflow improvements, enhancing efficiency in front-end processes and reducing wait times.
  • Resolved customer issues promptly, fostering a positive shopping experience through effective communication.
  • Conducted regular performance evaluations, providing constructive feedback to support staff development.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

Meat Clerk

Pavillions
10.2008 - 01.2012
  • Processed customer orders efficiently, ensuring accuracy and quality of meat products.
  • Maintained cleanliness and organization of work area to adhere to food safety standards.
  • Assisted customers with product selection, providing knowledgeable recommendations on various cuts and preparation methods.
  • Trained new staff on proper handling techniques and equipment usage for optimal meat preparation.
  • Monitored meat display cases for freshness and presentation, enhancing overall customer experience.
  • Implemented best practices for product storage to ensure compliance with health regulations.
  • Resolved customer inquiries and concerns promptly, fostering positive shopping experiences and repeat business.
  • Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
  • Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Management
  • Decision-making
  • Customer engagement

Timeline

Retail Sales Manager

Vons Grocery Store
01.2022 - Current

Front End Supervisor

Vons Grocery Store
01.2012 - 01.2022

Meat Clerk

Pavillions
10.2008 - 01.2012

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Honorio Imperial