Honour Tias
Bloomfield
Summary
Dynamic Fund Administrator with a proven track record in operational risk management and client services. Demonstrated exceptional problem-solving skills while processing pension fund claims, enhancing efficiency and compliance. Recognized for strong team collaboration and meticulous data management, consistently exceeding performance expectations.
Overview
3
3
years of professional experience
Work History
Fund Administrator
Minerva Risk Advisors
07.2023 - 12.2024
- Processed and verified pension fund claims for multiple retirement schemes, ensuring accuracy and compliance with regulatory standards.
- Maintained detailed records and documentation for fund transactions, supporting audits and reporting requirements.
- Liaised with clients, trustees, and service providers to resolve queries and facilitate efficient claims administration.
- Utilized administration systems and databases to manage workflows, monitor claim statuses, and improve processing efficiency.
Claims Intern
Minerva Risk Advisors
09.2021 - 09.2022
- Assisted in processing pension fund claims, conducting data entry, and supporting the team with document preparation and verification tasks.
- Exceeded performance expectations as an intern by consistently demonstrating initiative, adaptability, and a strong work ethic.
- Assisted in updating and maintaining pension fund records, tracking claim statuses, and preparing reports for internal teams.
- Coordinated with other departments to ensure seamless collaboration throughout the entire claims process, resulting in optimal outcomes for all parties involved.
Education
Master of Science - Digital Marketing Analytics
Montclair State University
Montclair, NJ05-2026
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
Gweru, Zimbabwe07-2023
Skills
- Operational risk management
- Client services
- Problem Solving
- Team Collaboration
- Data management
- Due diligence
- Time Management
Accomplishments
Streamlined claims processing workflow, reducing processing time by 15% through the introduction of new documentation tracking systems and process improvements.
Achieved a 98% client satisfaction rate by addressing client inquiries and concerns promptly, improving overall service delivery and stakeholder relationships.
Timeline
Fund Administrator
Minerva Risk Advisors
07.2023 - 12.2024
Claims Intern
Minerva Risk Advisors
09.2021 - 09.2022
Master of Science - Digital Marketing Analytics
Montclair State University
Bachelor of Commerce - Insurance And Risk Management
Midlands State University
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