Hooks Melissa
Copper Knoll Healthcare and Rehab
Washington Court House
1
Certification
27
years of professional experience
Compassionate STNA specializing in HIPAA compliance and direct patient care. Enhanced patient comfort and safety through effective communication and attention to detail while promoting safety measures and dignity in daily activities. Supported families by addressing inquiries related to care needs and directing them to appropriate resources.
Compassionate STNA specializing in direct patient care, personal hygiene, and emotional support. Proven ability to enhance patient dignity and comfort while maintaining safety standards and effective communication.
Also quick learner at new task and customer service.
Work History
STNA
3 Years 2 Months- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control procedures, maintaining high standards of hygiene.
- Collaborated with multidisciplinary team to enhance patient care plans.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Trained new staff on operational protocols and resident care techniques.
- Documented patient interactions accurately in electronic health records system.
- Assisted patients in daily activities, promoting their independence and dignity.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
STNA
1 Year 9 Months- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Advocated for resident needs, fostering a supportive community environment.
- Supported recreational activities, promoting engagement and well-being among residents.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Helped to answer phones and direct them to the right department
- Help in other departments when needed such as laundry, dietary and housekeeping.
STNA
2 Years 4 Months- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
STNA
10 Years 3 Months- Facilitated mealtime assistance for patients needing feeding support, promoting adequate nutrition intake daily.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Filled in when other staff is off as in dietary, laundry, housekeeping, and medical records.
- Also filled in multiple times while the receptionist was off work.
Sales Associate
2 Years 10 Months- Fostered strong relationships with customers, enhancing brand loyalty and repeat business.
- Increased customer satisfaction through personalized service and product recommendations.
- Executed daily inventory management and restocking procedures to maintain optimal product availability.
- Assisted in training new staff on sales techniques and customer engagement strategies.
- Monitored sales trends and provided feedback to management for strategic decision-making.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Early Childhood Education And Care
- Completed AP course in College prep
- 4-H Advisor
High School Diploma
- Awarded State degree thru FFA
- FFA member and 4-H member
- Completed AP course in College prep classes
Skills
Direct patient care
Personal care support
Hygiene assistance
Palliative care support
Range of motion exercises
End-of-life care
Basic life support
Electronic charting
Documenting behaviors
Behavior documentation
Confidentiality
Patient emotional support
Companionship and emotional support
Environmental safety maintenance
Customer Service and Communication
Quick Learner with new task
Certification
- CNA - Certified Nursing Assistant
- First Aide and CPR
Timeline
STNA
Copper Knoll Healthcare and Rehab
05.2023 - 07.2026Read More
STNA
Autumn Years Nursing Center
08.2021 - 05.2023Read More
STNA
HCF Court House Manor and St. Catherines Manor
09.2017 - 01.2020Read More
STNA
Signature Healthcare of Fayette Co.
10.2004 - 01.2015Read More
Sales Associate
Remington Outlet
08.1999 - 06.2002Read More
Southern State Community College
No Degree from Early Childhood Education And Care
Read More
Miami Trace High School
High School Diploma
Read More