Hoon Lee
Oyodo Sky Heights 907 1-6-4 Oyodo Minami,Kita-ku Osaka-shi Osaka-fu
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Sr. Security Specialist
FedEx Express
04.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
RAMP OPERATION MANAGER
FedEx Express
02.2011 - 03.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set and meet performance objectives
- Meet Company Goals (Finance/KPI/MBO)
- Project planning and management
- Continual improvement and cost savings sustainability
- Airplane loading/unloading
- Safety and security of aircraft and personnel
- Ensuring air regulatory compliance (FAA, TSA and JCAB)
- Ensuring local regulations are met
- Vendor management
- Ground handling for FedEx aircraft and crew (8-26 flight/day)
GROUND OPERATION MANAGER
FedEx Express
10.2001 - 01.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Ramp Agent
FedEx Express
05.1997 - 09.2001
- Responsible for the Aircraft Weight & Balance and Crew handling.
- Perform accurate and safe Weight & Balance for flight on time departure.
- Handled crew transportation and catering.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Managed warehouse operations and verified proper shipment procedures.
Education
MBA - International Commerce And Logistics
Pukyoung National University
Busan, Korea05.2007
BBA - MIS(Management Information System)
Dong-A University
Busan, Korea02.1995
High School Diploma -
Jung-Ang High School
Busan, Korea02.1987
Skills
- Operations Management
- Performance Management
- Employee Training and Development
- Cost Control and Budgeting
- Time Management
- Team Leadership
- Key Performance Indicators
- Threat Management
- Risk Management
Accomplishments
Military Service
Feb. 1988 to Jun. 1990 Discharged upon completing military service as a sergeant
Languages
English
Professional Working
Japanese
Professional Working
Korean
Native or Bilingual
Timeline
Sr. Security Specialist
FedEx Express
04.2019 - Current
RAMP OPERATION MANAGER
FedEx Express
02.2011 - 03.2019
GROUND OPERATION MANAGER
FedEx Express
10.2001 - 01.2011
Ramp Agent
FedEx Express
05.1997 - 09.2001
MBA - International Commerce And Logistics
Pukyoung National University
BBA - MIS(Management Information System)
Dong-A University
High School Diploma -
Jung-Ang High School
Similar Profiles
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Daniela CiteraDaniela Citera
Customer Technology Solution Specialist at Fedex Express / TNT ExpressCustomer Technology Solution Specialist at Fedex Express / TNT Express
Matthew Dylan CampbellMatthew Dylan Campbell
Senior Service Technician at Fedex ExpressSenior Service Technician at Fedex Express