Hooper Mills
Franklin ,Tn
Summary
A highly motivated and results-oriented Account Manager with a proven track record of fostering strong client relationships and driving revenue growth. Seeking to transition into a Client Advocate role where I can leverage my exceptional communication skills and client-centric approach to deliver outstanding service and support to clients, while also advocating for their needs within the organization.
Overview
3
3
years of professional experience
Work History
Account Manager
Towne Park Southall Farm and Inn
Franklin, TN
05.2023 - Current
- Managed a portfolio of high-value accounts, including corporate clients, VIP guests, and event planners.
- Cultivated and maintained strong relationships with clients, serving as the primary point of contact for all inquiries, requests, and issues.
- Developed customized service packages and negotiated contracts to meet the unique needs of each client.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of client events, promotions, and special requests.
- Conducted regular account reviews to identify opportunities for upselling and cross-selling hotel amenities and services.
Team Leader/Assistant Manager
Towne Park Omni Hotel
Nashville, TN
12.2021 - 05.2023
- Led a team of account managers and customer service representatives, providing guidance, coaching, and support to achieve team goals and deliver outstanding service to clients.
- Developed and implemented strategic account plans to drive revenue growth, increase client satisfaction, and foster long-term relationships.
- Conducted regular performance evaluations, provided feedback, and identified opportunities for skills development and career advancement within the team.
Valet Attendant
Towne Park Omni Hotel
Nashville , TN
11.2021 - 12.2021
- Greeted guests courteously upon arrival and provided valet parking services in a timely and efficient manner.
- Communicated effectively with team members and management to coordinate parking assignments and address any issues or concerns.
- Handled cash transactions accurately and securely, processing payments and providing receipts as needed.
Professional Athlete
Grand Junction Rockies
Grand Junction, CO
05.2021 - 09.2021
- Demonstrated exceptional athletic prowess, discipline, and teamwork as a member of Grand Junction Rockies.
- Collaborated with coaches, trainers, and teammates to achieve team goals and foster a culture of excellence and camaraderie.
- Thrived in high-pressure situations, exhibiting resilience, adaptability, and problem-solving abilities on and off the field.
Education
Bachelor of Arts - General Studies
Cumberland University
Lebanon, TN08-2022
Associate of Arts - History
Cleveland State Community College
Cleveland, TN05-2018
Skills
- Team Collaboration and Leadership
- Adaptability and Resilience
- Effective Communication Skills
- Sales and Account Management
- Client Relationship Building
- Cross-functional Collaboration
References
References available upon request.
Timeline
Account Manager
Towne Park Southall Farm and Inn
05.2023 - Current
Team Leader/Assistant Manager
Towne Park Omni Hotel
12.2021 - 05.2023
Valet Attendant
Towne Park Omni Hotel
11.2021 - 12.2021
Professional Athlete
Grand Junction Rockies
05.2021 - 09.2021
Bachelor of Arts - General Studies
Cumberland University
Associate of Arts - History
Cleveland State Community College
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