Hooriya Aftab
Santa Cruz,CA
Summary
Enthusiastic Computer Science student with diverse experience in customer service, internships, and analytical roles seeking opportunities to leverage skills in problem-solving and data analysis. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Lab Technician
SC Labs
01.2023 - 11.2023
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Provided technical guidance and training to new lab technicians.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Created test and validation setups for component, subsystem and machine levels.
Behavioral Analyst
Abrite Organization
09.2022 - 12.2022
- Collaborated with psychologists to develop behavioral plans for children ranging from preschool to high school age.
- Evaluating environmental variables that contribute to challenging behaviors.
- Assessing clients' skills and preferences.
Inventory Assistant
Sun Shops
01.2022 - 12.2022
- Investigated problems with incorrect quantities, prices.
- Sorted, labeled and distributed incoming materials as needed.
- Organized storage areas according to item size, type, color and quantity.
- Verified accuracy of incoming and outgoing shipments.
- Maintained records of all purchased items and supplies.
- Responded to inquiries from vendors regarding product availability.
- Created purchase orders for out-of-stock items or new products.
Customer Service Representative
Rite Aid
06.2021 - 11.2021
- Developed strong customer service skills and the ability to think on my feet.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Team Member
Chipotle
10.2019 - 09.2021
- Gained valuable experience in a fast-paced environment, honing customer service, patience, and quick decision-making skills.
- Received, processed, and stocked merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science in Computer Science -
University of California, Santa Cruz (UCSC)
01.2025
Skills
- Proficient in Microsoft and Google suites
- Strong problem-solving abilities
- Excellent customer service skills
- Quick thinking and adaptability
- Data entry and analysis
- Preventive Maintenance
- Equipment Calibration
- Supply Management
- Analytical Thinking
- Documentation Management
Languages
Urdu
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Lab Technician
SC Labs
01.2023 - 11.2023
Behavioral Analyst
Abrite Organization
09.2022 - 12.2022
Inventory Assistant
Sun Shops
01.2022 - 12.2022
Customer Service Representative
Rite Aid
06.2021 - 11.2021
Team Member
Chipotle
10.2019 - 09.2021
Bachelor of Science in Computer Science -
University of California, Santa Cruz (UCSC)
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