Summary
Overview
Work History
Education
Skills
Timeline
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Hope Erickson

Amarillo,TX

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at FYE. Proven ability to enhance store performance through effective staff training and relationship building. Skilled in time management and maintaining operational efficiency, contributing to a welcoming environment and increased customer satisfaction.

Knowledgeable hard worker with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

8
8
years of professional experience

Work History

Janitor for Police Department

The City of Amarillo
09.2024 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

Cashier

Kroger
05.2022 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant Store Manager

FYE
02.2018 - 03.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Retail Keyholder

Hot Topic
07.2017 - 02.2018
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Opened and closed store at proper times for reliable services.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.

Education

GED -

Weber State University
Ogden, UT

Associate of Arts - Criminal Justice

Amarillo College
Amarillo, TX
09-2027

Skills

  • Customer service-focused
  • Time management
  • Team leadership
  • Customer service
  • Verbal and written communication
  • Staff management
  • Staff training and development
  • Relationship building

Timeline

Janitor for Police Department

The City of Amarillo
09.2024 - Current

Cashier

Kroger
05.2022 - 07.2024

Assistant Store Manager

FYE
02.2018 - 03.2022

Retail Keyholder

Hot Topic
07.2017 - 02.2018

GED -

Weber State University

Associate of Arts - Criminal Justice

Amarillo College

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Hope Erickson