Hope Abdelrehim
Odessa,FL
Summary
Proven leader with a track record of enhancing guest satisfaction. Skilled in relationship building, exceptional customer service, and sales expertise. Demonstrated adaptability and problem-solving in high-volume settings, effectively managing teams to exceed company expectations.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
ESS
09.2022 - Current
- Followed classroom plans left by teachers while adapting to various subjects and environments to continue student education and reinforce core concepts.
- Created a safe and inclusive learning environment that promoted emotional well-being and academic growth for students.
- Collaborated with school staff to support student needs and maintain school policies.
- Provided small group and one on one instruction to assist diverse learning needs.
Server
Suncoast Broadway Performance Art Dinner Theatre
01.2023 - 05.2023
- Provided exceptional table service to a high volume of guest while ensuring a cohesive blend of dining and entertainment.
- Communicated and built professional relationships with a diverse clientele, maintaining a welcoming and positive atmosphere.
- Efficiently addressed and assisted with customer inquiries and concerns to enhance overall customer satisfaction.
- Managed a section of 10-12 tables ensuring accurate and timely order delivery.
- Provided a pre dining briefing to disclose important information regarding the guest dining experience.
- Maintained strong time management skills while assisting performers to ensure guest needs were met prior to show time.
Assistant Manager
Journeys Shoe Store
06.2020 - 08.2022
- Assisted the Store manager in running observations, including sales, staffing, and inventory management.
- Offered top-notch service and upsold products, effectively increasing revenue and customer satisfaction.
- Developed strong working relationships with staff to ensure a positive, upbeat work environment.
- Monitored sales performance of all associates and collaborated with the management team to develop strategies to meet targets.
- Addressed and resolved customer complaints promptly to ensure customer satisfaction.
- Contributed to the design and setup of merchandise displays, promoting key products and creating aesthetically pleasing arrangements to attract customer attention.
Education
High School Diploma -
Sunlake High School
Land O' Lakes, FL05.2022
Skills
- Team Building and Leadership
- Exceptional customer service
- Strong Work Ethic
- Time Management
- Adaptable
- Classroom management
- Sales expertise
- Problem-Solving
Timeline
Server
Suncoast Broadway Performance Art Dinner Theatre
01.2023 - 05.2023
Substitute Teacher
ESS
09.2022 - Current
Assistant Manager
Journeys Shoe Store
06.2020 - 08.2022
High School Diploma -
Sunlake High School
Similar Profiles
Tyrell Crosby-WoodsTyrell Crosby-Woods
Catering Utility Worker at ESSCatering Utility Worker at ESS
Celeste MaldonadoCeleste Maldonado
Substitute at ESSSubstitute at ESS
Rebecca PriceRebecca Price
Substitute Teacher at ESSSubstitute Teacher at ESS
Dawn M AndrieseDawn M Andriese
Substitute Teacher at EssSubstitute Teacher at Ess
Scott UprightScott Upright
Associate Dentist at Dr. Dale StoneAssociate Dentist at Dr. Dale Stone