Summary
Overview
Work History
Education
Skills
Timeline
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Hope Adams

American Fork

Summary

Dynamic sales professional with a proven track record at Discount Tire, excelling in customer engagement and cash handling. Skilled in upselling and conflict resolution, I foster strong client relationships, enhancing loyalty and satisfaction. My commitment to training and mentoring has consistently improved team performance and productivity.

Overview

4
4
years of professional experience

Work History

Sales Associate

Discount Tire
08.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Certified Trainer

Slim Chickens
05.2022 - 07.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Monitored participant workflow and behaviors throughout training process.
  • Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.

Carhop

Sonic Drive-in Chicago, Uptown
06.2021 - 07.2022
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Enhanced sales by upselling menu items and promoting daily specials.

Education

High School Diploma -

Freedom Preparatory Academy
Provo, UT
05.2024

Skills

  • Customer service
  • Problem-solving
  • Reliable and punctual
  • Cash handling
  • Client service
  • Conflict resolution
  • Sales expertise
  • POS system operation
  • Upselling
  • Sales training
  • Customer engagement
  • Feedback implementation
  • Positive and professional

Timeline

Sales Associate

Discount Tire
08.2024 - Current

Certified Trainer

Slim Chickens
05.2022 - 07.2024

Carhop

Sonic Drive-in Chicago, Uptown
06.2021 - 07.2022

High School Diploma -

Freedom Preparatory Academy

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Hope Adams