Hope Alvarez

Started a new position with an expanding new concept

• Managed daily office operations, ranging from P & L, payroll, HR, parties and events, invoicing and both food, liquor and office orders
• Worked with Social Media Manager to keep business on trend
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Supervised and performed human resource management functions for 50 subordinates
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Supervised all food, liquor and office supply orders
• Coordinated with 2 owners to manage three managers calendars for unit coverage

• Used coordination and planning skills to achieve results according to schedule.
• Led projects and analyzed data to identify opportunities for improvement.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations for 30 employees
• Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures and technology systems
• Met with vendors to review pricing and establish working relationships

• Managed training store with as many as 8 managers in training at once
• Taught staff in completing work and smoothly carrying out corporate directives
• Maintained well-controlled inventory with minimal issue by enforcing solid monitoring and management structures
• Resolved problems promptly to elevate customer approval
• Handled cash accurately and prepared deposits