Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Barnes

Brooksville,FL

Summary

Dynamic manager with a proven track record excelling in team leadership and operational efficiency. Skilled in staff training and development, I implemented process improvements that enhanced productivity and minimized waste. Adept at customer service and relationship building, I thrive in fast-paced environments while ensuring high standards.

Overview

9
9
years of professional experience

Work History

Manager and Trainer

Dunkin' Brands
08.2025 - Current

Started in homosassa but as well assisted with Inverness and crystal river.

Led daily operations, ensuring efficient workflow and adherence to company standards.

Trained and mentored team members on operational best practices and customer service excellence.

Implemented process improvements resulting in enhanced productivity and reduced waste.

Monitored inventory levels, optimizing stock management and minimizing shortages.

Cleaning Business

Me
01.2023 - Current

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Ability to clean thoroughly with the disinfecting cleaners / chemicals with the acknowledgment of use.

District Manager and Trainer

Dairy Queen Grill & Chill
05.2017 - Current

Started here in May and built up to helping other stores in Inverness and spring Hill to ensure operational efficiency.


Oversaw shift and store operations, maintaining smooth workflows and addressing challenges.


Managed schedules, truck orders, maintenance, cleanliness, and inventory to meet increasing demands.

Education

High School Diploma -

Hernando High School
Brooksville FL
2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Performance evaluations
  • Business planning
  • Emergency response
  • Safety procedures
  • Work prioritization

Timeline

Manager and Trainer

Dunkin' Brands
08.2025 - Current

Cleaning Business

Me
01.2023 - Current

District Manager and Trainer

Dairy Queen Grill & Chill
05.2017 - Current

High School Diploma -

Hernando High School