Hope Benefield
Ider,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Small Claims Representative
Citizens Finance of Fort Payne
Fort Payne, AL
06.2014 - Current
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Title applications
- Follow up on customer vehicle insurance
- Prepare daily deposits
- Prepare insurance report and remittance for the month
- Add up all insurance from month end
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments, premiums and refunds.
- Posted payments to accounts and maintained records.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Conducted investigations of customer accounts and payment histories.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
- Posted receipts to appropriate general ledger accounts.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Obtained and compiled copies of loan applicants' credit histories, financial statements and other financial information.
- Delivered positive customer experiences and successful loan closures through open, constructive communications.
Receptionist
Dade County Animal Hospital
11.2013 - 06.2014
- Answer multi-line phone system, communicating with clients and scheduling appointments
- Maintain client accounts
- Receive and record payments
- Prepare monthly billing statements
- Organize and create client files
- Organize, order, and maintain office supplies
- Assisted veterinary techs and veterinarian
- Pulled vaccines and medications
- Cleaned office and patient rooms
- Cleaned kennels.
Cashier
Dollar General Store
08.2013 - 11.2013
- Operated cash register
- Assisted customers.Stocked merchandise
- Cleaned store., Assisted customers
- Stocked merchandise
- Cleaned store.
Sales Associate
Goody's Department Store
01.2013 - 08.2013
Education
High School Diploma -
Ider High School
Ider, AlSkills
- Business Administration
- Time Management
- Directing Team Members
- Financial Management
- Effective Selling Techniques
- Customer Relations
- Staff Training
- Customer Service and Satisfaction
- Performance Tracking and Evaluations
- Product and Service Knowledge
Timeline
Assistant Manager/Small Claims Representative
Citizens Finance of Fort Payne
06.2014 - Current
Receptionist
Dade County Animal Hospital
11.2013 - 06.2014
Cashier
Dollar General Store
08.2013 - 11.2013
Sales Associate
Goody's Department Store
01.2013 - 08.2013
High School Diploma -
Ider High School
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