Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Bigalbal

San Jose,CA

Summary

  • 25+ years of service and management experience in the restaurant & retail industry
  • Driven to efficiently organize and manage day to day operations
  • Accustomed to working in fast paced environments with the ability to think quickly and handle customer needs
  • Capacity to listen and communicate clearly and effectively
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bartender/Floor Manager

Khartoum/Boswell's
02.2004 - 11.2020
  • Developed loyal clientele by consistently delivering outstanding service, crafting high-quality cocktails, and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed floor staff schedules to ensure adequate coverage during peak business hours.
  • Performed cash/credit transactions accurately, ensuring proper handling of payments and tips.

Server

C.B. Hannegan's Irish Pub
03.2014 - 12.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Lead Supervisor

Stanley's Sports Bar
01.2008 - 02.2013
  • Streamlined daily operations by implementing efficient scheduling and staff communication.
  • Collaborated with vendors to ensure timely replenishment of inventory, minimizing stockouts, and overstock situations.
  • Coordinated event planning, managing logistics for successful private dining experiences, including scheduling, staffing, and menu
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Closed out registers, prepared cashier reports, processed employee hours, tips, and reconciled payroll at close of business.

Acting Manager

Claire's Accessories
01.1999 - 10.1999
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.


Education

High School Diploma -

Ygnacio Valley High School
Concord, CA

Skills

    • POS Systems: Micros, Harbor Touch
    • Microsoft Software: including Word, Excel, Adobe, & Outlook
      • Clear and Effective Communication
      • Liquor, Beer, and Wine Knowledge

Certification

  • ServSafe Manager Trained
  • Food Handlers Certified
  • L.E.A.D. Certified

Timeline

Server

C.B. Hannegan's Irish Pub
03.2014 - 12.2017

Lead Supervisor

Stanley's Sports Bar
01.2008 - 02.2013

Bartender/Floor Manager

Khartoum/Boswell's
02.2004 - 11.2020

Acting Manager

Claire's Accessories
01.1999 - 10.1999

High School Diploma -

Ygnacio Valley High School

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Hope Bigalbal