Hope Bigalbal
San Jose,CA
Summary
- 25+ years of service and management experience in the restaurant & retail industry
- Driven to efficiently organize and manage day to day operations
- Accustomed to working in fast paced environments with the ability to think quickly and handle customer needs
- Capacity to listen and communicate clearly and effectively
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender/Floor Manager
Khartoum/Boswell's
02.2004 - 11.2020
- Developed loyal clientele by consistently delivering outstanding service, crafting high-quality cocktails, and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed floor staff schedules to ensure adequate coverage during peak business hours.
- Performed cash/credit transactions accurately, ensuring proper handling of payments and tips.
Server
C.B. Hannegan's Irish Pub
03.2014 - 12.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Supervisor
Stanley's Sports Bar
01.2008 - 02.2013
- Streamlined daily operations by implementing efficient scheduling and staff communication.
- Collaborated with vendors to ensure timely replenishment of inventory, minimizing stockouts, and overstock situations.
- Coordinated event planning, managing logistics for successful private dining experiences, including scheduling, staffing, and menu
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Closed out registers, prepared cashier reports, processed employee hours, tips, and reconciled payroll at close of business.
Acting Manager
Claire's Accessories
01.1999 - 10.1999
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CASkills
- POS Systems: Micros, Harbor Touch
- Microsoft Software: including Word, Excel, Adobe, & Outlook
- Clear and Effective Communication
- Liquor, Beer, and Wine Knowledge
Certification
- ServSafe Manager Trained
- Food Handlers Certified
- L.E.A.D. Certified
Timeline
Server
C.B. Hannegan's Irish Pub
03.2014 - 12.2017
Lead Supervisor
Stanley's Sports Bar
01.2008 - 02.2013
Bartender/Floor Manager
Khartoum/Boswell's
02.2004 - 11.2020
Acting Manager
Claire's Accessories
01.1999 - 10.1999
High School Diploma -
Ygnacio Valley High School