HOPE BISOR
Dallas,TX
Summary
Public safety and security professional with leadership across multi-site operations, incident response, access control, investigations, and staff training. Supervises assigned officers, coordinates with law enforcement, and supports safe campus environments through clear communication, policy enforcement, and calm decision-making under pressure.
Overview
19
19
years of professional experience
Work History
Public Service Officer
Dallas College Police Department
Dallas, TX
09.2023 - Current
- Guided students, employees, visitors, and the public in navigating campus services and locating buildings and offices to enhance overall accessibility.
- Patrol buildings, grounds, parking lots, garages, and stairwells on foot and by vehicle to identify safety hazards, security concerns, fires, water leaks, and other irregularities.
- Identify and report suspicious activity, emergencies, physical security deficiencies, and policy concerns verbally and in writing.
- Issue parking citations, including accessible-parking violations, in accordance with department policy and applicable procedures.
- Provide field guidance and operational support to fellow Public Service Officers during daily assignments.
- Supervised daily activities of assigned Public Service Officers (PSOs) to ensure effective campus safety operations.
- Provide guidance, coaching, and performance feedback to staff to support accountability and professional standards.
- Conducted roll calls and shift briefings, coordinating assignments to align with operational needs and improve team readiness.
- Respond to incidents and coordinate PSO response efforts to maintain safe and orderly campus operations.
- Evaluate incidents and changing conditions to determine when police, fire, or EMS assistance is required.
- Observe activities to identify suspected or imminent offenses and, when necessary, request a police, fire, or EMS response.
- Assist students, employees, visitors, and other persons during emergency evacuations.
- Hear and respond appropriately to emergency alarms and instructions transmitted over the police radio.
- Respond professionally to public inquiries and communicate clearly over the police radio.
- Assisted sworn police personnel during routine operations, incidents, and emergencies.
- Assist sworn police personnel with detained or arrested individuals in accordance with department procedures.
Security Supervisor
Walden Security
Irving, TX
09.2022 - 09.2023
- Hired, trained, scheduled, and supervised team of 27 security officers, reinforcing performance expectations and enhancing customer service standards.
- Coordinated daily security operations, optimizing patrol deployment, CCTV monitoring, access control, and incident response to ensure safety and security.
- Supervised security personnel responsible for maintaining safety, order, and professional conduct across assigned facilities.
- Managed officer schedules to maintain continuous site coverage, support operational readiness, and reduce unnecessary overtime.
- Conducted site inspections and adjusted staffing and security posture based on changing conditions.
- Liaised between security personnel, clients, and local law enforcement during incidents and investigations, facilitating effective communication and response.
- Supported emergency response efforts and completed accurate, timely incident reports and supervisory documentation.
Security Supervisor
Allied Universal Security Services
Dallas, TX
08.2015 - 09.2022
- Supervised officers in multi-site security operations and public-access facilities to ensure safety and compliance.
- Managed shift staffing, post assignments, CCTV monitoring, dispatch responsibilities, and daily officer deployment.
- Trained newly assigned officers on security procedures, safety expectations, and reporting standards to enhance team readiness and professionalism, and making reporting more consistent.
- Conducted site inspections, security audits, and risk assessments to identify vulnerabilities and improve operational readiness.
- Coordinated responses with local law enforcement, client representatives, and internal stakeholders during incidents and investigations to improve incident resolution.
- Investigated incidents involving accidents, theft, policy violations, and safety concerns, and prepared required reports and records.
Home Health Aide
Girling Home Health Care
Dallas, TX
01.2011 - 01.2013
- Facilitated clients’ activities of daily living and supported medication self-administration to enhance their independence and well-being.
- Provided clients with reminders for medication schedules and daily care tasks to ensure adherence to health plans.
- Assisted Girling Home Health Care clients with bathing, grooming, and dressing.
- Prepared meals and followed diet plans for Girling home care patients.
Security Specialist
System Group Protection
Dallas, TX
01.2008 - 01.2011
- Implemented safety procedures and access-control protocols, ensuring secure access for employees, guests, and visitors.
- Monitored site activity through CCTV and access control systems for protection operations.
- Executed patrol operations during events and facility assignments, maintaining order and deterring unauthorized activity.
- Patrolled premises and inspected doors, gates, and secured areas for threats.
- Documented incidents, suspicious activity, and daily security logs for management review.
Education
High School Diploma -
David W. Carter High School
Skills
- Public Safety Operations
- Emergency Response
- Emergency Preparedness
- Incident Response Coordination
- Surveillance Coordination
- Access Control Management
- Security Team Supervision
- Staffing & Scheduling
- Regulatory Adherence
- Emergency Partnership
- Problem Solving
- Report writing
- Field training
- Verbal & Written Communication
- Conflict resolution
Timeline
Public Service Officer
Dallas College Police Department
09.2023 - Current
Security Supervisor
Walden Security
09.2022 - 09.2023
Security Supervisor
Allied Universal Security Services
08.2015 - 09.2022
Home Health Aide
Girling Home Health Care
01.2011 - 01.2013
Security Specialist
System Group Protection
01.2008 - 01.2011
High School Diploma -
David W. Carter High School