Hope Black
Cortland
Summary
Dedicated associate focused on upholding cleanliness and safety standards. Proven ability to collaborate effectively within teams and optimize processes for improved operational efficiency and customer satisfaction. Track record of consistently meeting organizational needs through organized practices and adaptability in high-pressure situations. Strong skills in navigating challenges to enhance brand reputation.
Overview
7
7
years of professional experience
Work History
Cafe/Maintenance
Sam's Club
Niles
08.2024 - Current
- Promoted customer satisfaction through effective resolution of inquiries and issues.
- Maintained cleanliness and organization of cafe area to enhance overall customer experience.
- Adapted quickly to changing priorities while managing time to meet all deadlines.
- Assisted with food preparation tasks, ensuring quality and consistency of offerings.
- Provided attentive service to customers in-person and over the phone.
- Completed daily responsibilities accurately and efficiently, contributing to smooth operations.
Sanitation Associate
Mom's Meals
North Jackson
08.2023 - 03.2024
- Maintained cleanliness by following sanitation schedule and documenting cleaning activities.
- Serviced, cleaned, and restocked restrooms to uphold hygiene standards.
- Utilized Personal Protective Equipment (PPE) effectively for safety compliance.
- Collaborated with team to optimize cleaning processes and ensure high sanitation standards.
- Operated sanitation equipment, including pressure washers and floor scrubbers, efficiently.
- Reported safety hazards and maintenance needs to supervisors for prompt resolution.
- Organized cleaning supplies for efficient access and optimal usage.
- Assisted in training new associates on proper sanitation procedures.
Cashier/Merchandise Stocker
Family Farm & Home Farm Stores
Warren
02.2022 - 07.2023
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished stock to ensure availability of products.
- Organized backroom storage for efficient item retrieval.
- Greeted customers and addressed inquiries regarding products and services.
- Assisted customers in locating specific items and provided product recommendations.
- Collaborated with front-end staff to enhance customer service efforts.
- Maintained a clean, safe workspace to minimize accidents.
- Accurately processed cash, credit, and electronic payments during peak hours.
Crew Member
Burger King
Cortland
08.2020 - 07.2021
- Delivered excellent customer service, fostering a welcoming atmosphere for guests.
- Engaged customers in pleasant conversations while taking orders to enhance business image.
- Prepared beverages including coffee drinks, smoothies, and milkshakes per company standards.
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
- Executed cashier duties by processing orders, collecting payments, and providing change.
- Processed cash and credit card transactions, promptly returning receipts and payment cards to customers.
- Operated kitchen equipment efficiently while ensuring cleanliness throughout work areas.
- Supported training initiatives for new crew members on operational procedures and safety practices.
Sandwich Artist
SUBWAY®Restaurants
Holland
07.2019 - 08.2020
- Prepared food items, including sandwiches, salads, soups, and beverages per customer orders or recipes.
- Maintained cleanliness and organization of work areas during shifts.
- Greeted customers and provided detailed product knowledge to enhance dining experience.
- Discussed menu options with customers, offering tailored suggestions to drive sales.
- Assisted team members during peak hours to ensure efficient service delivery.
- Collaborated with team members to optimize service efficiency and boost customer satisfaction.
- Sanitized food storage and preparation areas in compliance with health and safety standards.
- Operated point-of-sale system for accurate and efficient transaction processing.
Cleaner
Psycare
Austintown
08.2018 - 02.2019
- Disinfected surfaces to ensure a healthy environment for clients and staff.
- Maintained cleanliness in patient areas and common spaces consistently.
- Swept, mopped floors, vacuumed carpets, and dusted surfaces regularly.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors thoroughly.
- Stocked restroom supplies, such as soap, toilet paper, and paper towels efficiently.
- Maintained cleaning equipment and materials in safe, sanitary condition.
- Followed safety protocols while handling cleaning chemicals and supplies diligently.
Education
High School Diploma -
Lakeview Local Highschool
Cortland, OH05-2021
Skills
- Customer service and support
- Food preparation and sanitation
- Point-of-sale operations
- Team collaboration and teamwork
- Inventory management
- Safety protocols and compliance
- Time management
- Problem solving and critical thinking
- Attention to detail
- Training and mentoring
- Conflict resolution
- PPE use and First Aid/CPR
- Multitasking
Timeline
Cafe/Maintenance
Sam's Club
08.2024 - Current
Sanitation Associate
Mom's Meals
08.2023 - 03.2024
Cashier/Merchandise Stocker
Family Farm & Home Farm Stores
02.2022 - 07.2023
Crew Member
Burger King
08.2020 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 08.2020
Cleaner
Psycare
08.2018 - 02.2019
High School Diploma -
Lakeview Local Highschool