Hope Blizzard
Summary
Highly organized, efficient and communicative Medical Staff Liaison with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Strong work ethic and dedicated to bridging communication gaps between organizations.
Overview
25
25
years of professional experience
Work History
Medical Staff Liaison
Southern Ohio Medical Center
11.2012 - Current
- Actively serve on the Lung Health Leadership taskforce.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Kept meticulous records and data base of contacts.
- Marketing and bridging communication gaps in physician's offices while promoting multiple service lines.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Built relationships with customers to encourage repeat business.
- Collaborated with marketing team to develop successful marketing strategies.
- Led development of marketing collateral to support marketing plans.
- Streamlined marketing processes by integrating CRM and marketing automation platforms.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Grew sales utilizing business-to-business sales tactics.
- Attended monthly sales meetings and quarterly sales trainings.
- Utilized persuasive sales techniques to convert leads into sales.
Regional Marketing Director
Genesis Oxygen And Home Medical Equipment
10.1999 - 11.2012
- Created innovative strategies to drive customer engagement.
- Developed and implemented marketing and communications plans for a Respiratory and DME company.
- Oversaw branding and rebranding initiatives.
- Improved lead generation capabilities by refining targeting criteria, enhancing messaging, and optimizing channel mix strategies.
- Managed creatives such as graphic design, layouts and copywriting for regional marketing initiatives.
- Mentored junior marketing staff to elevate overall team performance and drive professional development growth.
- Analyzed market trends to identify new opportunities for product promotion and expansion into untapped markets.
- Generated significant cost savings through vendor negotiation and streamlined budget allocation processes.
- Enhanced brand visibility by spearheading public relations initiatives, social media management, and content creation.
- Boosted regional sales by implementing innovative marketing strategies and campaigns.
- Led cross-functional teams to develop comprehensive marketing solutions, optimizing resources and achieving objectives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Respiratory Therapist
Genesis Oxygen And Home Medical
10.1999 - 11.2012
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Managed and operated mechanical ventilators to deliver airway management.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Ensured optimal patient outcomes in high-stress situations, such as acute respiratory distress or cardiopulmonary arrest, by providing quick and effective interventions.
- Elevated patient satisfaction rates by promptly addressing concerns, answering questions, and delivering exceptional bedside manner.
- Enhanced patient comfort by providing education on the proper use of respiratory equipment and techniques.
- Streamlined department operations through effective inventory control and maintenance of respiratory therapy equipment.
- Contributed to a positive work environment through active participation in staff meetings, sharing valuable insights, and promoting open communication among colleagues.
- Optimized ventilator management by assessing patient needs and making necessary adjustments based on clinical findings.
- Ensured accurate documentation of patient progress, treatment plans, and medical histories for improved continuity of care.
- Maintained up-to-date knowledge in the field of respiratory therapy through continuous professional development opportunities such as workshops, conferences, or certifications renewals.
- Enhanced patient experience during aerosol treatments by demonstrating proper technique while ensuring they are comfortable throughout the process.
- Improved patient outcomes by administering prescribed respiratory therapy treatments and monitoring patient responses.
- Contributed to a safer healthcare environment by adhering to infection control policies and maintaining a clean workspace.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
Education
Associate of Applied Science - Respiratory Therapy
Shawnee State University
Portsmouth, OH05.1999
Skills
- Influencing skills
- Assertiveness
- Representative experience
- Technical knowledge
- Verbal and written communication
- Team Collaboration
- Interpersonal abilities
- Goal Setting
- Collaborative relationships
- Project Planning
- Issue Resolution
- Proficient in Microsoft Office, Teams, Smart Sheet
- Cross-functional communications
- Policies and procedures implementation
- Multidisciplinary Collaboration
- Complex problems analysis
- Performance reporting
- Strategic Partnerships
- Activity Planning
- Recordkeeping
- Community Outreach
- Idea Development and Brainstorming
- Process Improvement
- Analytical Thinking
- Data Analysis
Additional Information
I have worked in medical services and healthcare for over 25 years. I pride myself on the ability to foster relationships and provide excellent communication and customer service. I have two adult children and reside on a farm with my husband. We enjoy hunting, fishing and boating with our family.
References
Jeremiah Martin, MD, Cardiothoracic Surgeon, Southern Ohio Medical Center 203-809-6847
Elie Saab, MD, Chief Of Pulmonology, Southern Ohio Medical Center 740-821-1916
Alicia Kammler, NP, Adena Health Care 740-418-5625
Holly Doll, Physician Liaison Adena Healthcare 740-418-0967
Tonda Stevens-Martin, Office Manager, Southern Ohio Medical Center 740-285-1572
Amber Bloomfield, Medical Staff Credentialing Specialist, Southern Ohio Medical Center 740-288-5043
Debbie Daniels, SOMC Medical Staff Liaison, 740-357-8588
Wendi Waugh, Director of Cancer Treatment Center, Southern Ohio Medical Center 740-352-2582
Christina Coriell, Registered Respiratory Therapist 740-357-0145
Randy Arnett, Former CEO, Souther Ohio Medical Center 740-352-4688
Timeline
Medical Staff Liaison
Southern Ohio Medical Center
11.2012 - Current
Regional Marketing Director
Genesis Oxygen And Home Medical Equipment
10.1999 - 11.2012
Respiratory Therapist
Genesis Oxygen And Home Medical
10.1999 - 11.2012
Associate of Applied Science - Respiratory Therapy
Shawnee State University
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<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting