Hope Bodnar

• Answer phone calls and create appointments for children who need their checkups or who are sick.

• Check insurances for patients coming in for appointments.

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.