Hope Bourne
Glassboro,NJ
Summary
With a Masters degree in Social Worker from Columbia University and the 10 years experience as an MSM at the Behavior health clinic of the U.S Army in Germany, I bring a wide variety of skill and experience. Offering expertise in mental health with focus on assessing and measuring mental capabilities of individuals. Qualified to contract, administer, score and interpret psychometric tests of personality, psychopathology, and intelligence. Well-versed expert at leveraging test results and assessments to objectively review patient specific proficiencies and needs.
Overview
21
21
years of professional experience
Work History
Full-Time Student- Online (virtual)
Columbia University School of Social Work
08.2023 - Current
- Mission—To fulfill academic requirements and effectively and efficiently apply behavioral health concepts to the mental/behavioral health field to treat child and adolescent patients.
- Learn to analyze behavioral health concepts such as history, current trends, theories, approaches, research, and best practices.
- Learn and engage in clinical assessments, diagnosis, and treatment for clients
- Clinical and documentation skills.
- Utilize tools such as the DSM manual, ICD codes, and emerging brain technology.
- Equipped with culture, diversity, and social justice tools to serve a wide variety of patients.
- Learn and practice diverse technology for behavioral health, such as electronic medical and health records and record keeping
- The importance of privacy, security, and confidentiality in patient records.
- Apply various analytic and problem-solving skills to examine, evaluate, and challenge ideas and arguments (mathematics, biology, chemistry, physics, geology, astronomy, physical geography, ecology, economics, theology, logic, philosophy, technology, statistics, accounting, etc.
- Able to construct rhetorically effective communications appropriate to diverse audiences, purposes, and occasions (English composition, communication, critical reading, foreign language.
- Explore the components of professional values, personal values, and self-awareness in their application and demonstrate ethical professional behavior related to the NASW Code of Ethics.
- Examine the legal or jurisdictional requirements of licensing boards and the intersectionality with professional ethical behavior.
- Develop a method for making decisions about ethical dilemmas in social work practice at all levels, including micro, mezzo, and macro.
Medical Support Assistant
Ansbach Army Health Clinic
10.2016 - 09.2021
- Mission—BEMADDAC's purpose is to fulfill a promise to administer quality health care to the Military’s men, women, families, and veterans who serve or have served our country boldly and congruously for freedom.
- Scheduling appointments by VHA national scheduling guidelines, including canceling and rescheduling patient appointments and consults.
- Assist in the care of patients who are struggling with behavioral health problems.
- Assisted in assigning physicians to the patient’s needs based on semi-interviews conducted during the initial process of making the appointment by phone or face-to-faceface
- I occasionally took emails for referrals sent for soldier’s commands for SUDDC or family counseling.
- Models positive behavior and effective problem-solving techniques.
- Assisted in providing crisis intervention and initiating emergency response plans when necessary.
- Provide needed support to improve treatment outcomes, such as testing that needs to be completed before seeing the therapist, either via computer or paper.
- Made suggestions in meetings regarding patient behavior observed in the waiting areas before important
- Also mentioned are waiting periods and timeframes for completing intake paperwork on the BHDP (behavioral Health Data Portal) questionnaire.
- Recognizes care activities/procedures that must be shared among disciplines to maximize patient-centered, efficient care.
- Recognizes and reports to the RN any patient safety concerns or changes in patient behaviors.
- Demonstrates practical problem-solving skills and recommends ideas for change/improvement within unit, department, and hospital standards and goals/outcomes.
- May liaison with patients, patients' families, or external facilities and agencies.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
- Ensuring patients have a safe and supportive environment.
- Diffusing situations in which patients wish to harm themselves or others.
- Providing emotional support to patients.
- Alerting medical professionals to intervene in emergencies.
- Carrying out assessments and other administrative tasks.
- Educating patients and their families on services within the behavioral health umbrella, such as the SUDDC program, FAP (family Adovacy), and EDIS (Educational and Development Intervention Services).
Desk Clerk
Army Lodging
06.2012 - 10.2016
- Mission: Supplying the Ansbach/Katterbach Community soldiers and their families with living quarters for their out-processing and in-processing needs while building internal and external relationships.
- Receives visitors and telephone calls to the office and exercises judgment in referring calls to a supervisor or other appropriate personnel.
- Review incoming and outgoing correspondence.
- Takes messages and personally answers inquiries, not requiring technical background
- Receives requests for information concerning supervisors’ programs.
- Maintain records, flies of customer billing records, and personal information
- Assists in maintaining attendance records.
- Schedule appointments for all staff members, maintain an event calendar, and coordinate arrangements for meetings and conferences.
- Prepares invoices, supply requests, and equipment requests
- Receives and sends ordering emails via email
- Receives, reads, and routes correspondence to supervisors, management, and technical personnel.
- Process and safeguard customers (PII) and financial FOUO data.
- Aid with the Exceptional Family Member Program (EFMP).
- Articulates Army Lodging standards policy policies, additional/ pet charges fees, and the Army community's waiting list and program events.
- Retrieves information from files or office staff and prepares replies to inquiries concerning routine administrative matters.
- Ensures risk management procedures (i.e., abuse prevention, identification, reporting procedures, accident prevention, etc.) are followed.
- Greets children, youth parents, and other visitors in a courteous manner.
- Reviews all outgoing correspondence for procedural grammatical accuracy, conformance with general policy, factual correctness, and adequacy of treatment.
- Provide administrative support, including typing/word processing, mail prep, copying, distribution, telephone calls, and supervisory functions.
- Operate office automation equipment and word processing software to prepare various daily activity charts, briefings, Excel charts, and other reports for day-to-day operations.
- Knowledgeable in quality assurance standards and ability to apply the standards in on-site inspections.
- Expert in dealing with a variety of customers and private contractors.
Librarian Technician
Ansbach Library
04.2016 - 09.2016
- Mission: To greet and receive new and existing patrons from the garrison community and ensure soldiers, family members, and civilians receive the highest-quality reading and digital materials.
- Reserve, circulate, renew, and discharge books and other materials.
- Knowledgeable in navigating web-based systems and programs, i.e., Microsoft Office programs.
- Exercise discretion and judgment on all needed factors regarding military and civilian personal statutes.
- Expert in retrieving information and assisting service members/clients and personnel.
- Enter and update patrons' records on computers.
- Aid teachers and students by locating materials and helping to complete special projects.
- Answer routine reference inquiries and refer patrons needing further assistance to librarians.
- Guide patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources.
- Train other staff, volunteers, and student assistants, and schedule and supervise their work.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Maintain computer databases used to locate library materials.
Laborer
Aafees Cooperation
09.2010 - 06.2012
- Mission: Supplying the Garrison Community with quality and affordable products for an easier and more reliable transition overseas.
- Handled customer service questions and complaints about merchandise and pricing.
- Handled quality control of shipments and deliveries of store merchandise.
- Managed and ensured commercial carriers abide by terms outlined within transportation agreements.
- Operated handheld scanner to ensure proper documentation and processing of outgoing and incoming packages.
- Received store mail and routed it to directed departments.
- Performed tracking inquiries on selected merchandise and customer packages to ensure accountability.
- Prepaid and verified outgoing packages for dispatch.
- Knowledgeable In operating conveying belts, rollers, and other handheld devices.
- Ensure Quality Control procedures are being followed and in compliance with custom regulations to ensure proper handling of personal property and shipmentsEnsure Quality Control procedures are followed and in compliance with customer specifications to ensure proper handling of personal property and shipments.
Laborer/ Cashier
Aafees Cooperation
05.2008 - 06.2010
- Mission: Providing the Fort Benning Community with their household and attending to the customer needs of our service members and families.
- Provided clerical tasks such as faxing, scanning merchandise invoices, and filing customer receipts.
- Knowledgeable and experienced in operating, maintaining, and controlling automated postal systems.
- Familiar with DOD and U.S
- Postal Services regulations and directives, and the ability to gain knowledge of MACOM, USAAVNC, private carriers (UPS, for example), and SOPs within a relatively short period to process all types of customer merchandise.
- Stored customer data into several Microsoft ware, i.e., Word, Excel, One Note, and PowerPoint spreadsheets.
- Handled complaints in customer service, providing solutions and alternatives for (NIS) not-in-stock merchandise within the time limits allowed, ensuring resolution.
- Managed pricing on sale items and inventoried store merchandise for accountability on sale reports.
Sales Representative/ Cashier
Belk’s Department Store
01.2006 - 01.2007
- Mission: To sell discount name-brand products for every room in your home without sacrificing quality.
- Assisted in customer selection of merchandise with suggestions for other merchandise items.
- Developed annual business sales plans in conjunction with the sales manager.
- Communicating with management regarding slow-moving merchandise, deletions, NIS products, and additions to POG (displays) items.
- Unpacks, stages, and moves merchandise to create a sale display for upcoming promotions.
- Contact existing customers in person and by telephone, record orders, and send details to the sales office.
- Prepared sales contracts and accepted cash, check, and credit card payments.
Pharmacy Tech
RITE AIDE Pharmacy
01.2004 - 01.2006
- Mission: Providing cost-effective, affordable medication with excellent customer service to our military and civilian community.
- Commuted with customers daily regarding medicine pick-up times and store products.
- Maintained proper storage and security conditions for drugs with sensitive ingredients regulated by temperature.
- Review medical record documents for completeness, accuracy, and consistency with medical facility requirements.
- Established and maintained files for various manual and automated records concerning pharmacy operations
- These include prescription and patient records, stock and inventory records, and miscellaneous administrative files.
- Assists the section supervisor in inventory, stock control, and accounting for pharmaceuticals, including controlled substances.
- Prepared and organized related reports.
Education
Master of Science - Social Work
Columbia School of Social Work
New York, NY04.2025
Bachelor of Science - Clinical Psychology
Grand Canyon University
Arizona05.2023
German Language (A1) -
German Language School
Roth, Germany (Bavaria)02.2021
Associates Degree - General Studies/Psychology
University Of Maryland
Maryland05.2020
High school equivalent Degree -
Richard Arnold Adult GED Program
Hinesville, GA08.2006
Skills
- MS Word: knowledge of basic functionalities, such as Editing functions, Layout Settings, Footers, Headers, Table of Contents, etc
- Review function to assure traceability and also the accountability of Reviewed Objects
- MS Excel: knowledge of most basic functionalities, such as essential functions to create most necessary evaluations to create graphs and charts Also familiar with the filter function to create a more detailed analysis of presented data and knowledge of the lock functions of Excel to create standardized Templates and Forms
- PowerPoint: Layouts, spreadsheets, data analysis, statistical data
- Type over 150 words per minute
- I can diversify in problem-solving situations and brainstorm new and innovative ways to achieve the ultimate customer service experience
- Extensive Experience with military and civilian clearance workflow through many years of working on military installations
- Supervised/ and oversaw many events in the Garrison community
Accomplishments
Awarded with Certificate for 10 years of Government Service overseas, servicing the U.S. Armed Forces as a Medical Support Assistant in the Behavior Health Clinic in Ansbach Germany.
Communication Skills
- Certificate of Business Ethics
- IFSM (Information Systems)
- DLS (Defense Lodging System)
- Pharmaceutical scripts
- Promotional Displays
- Microsoft Word P-P-E
- Library (Millennium) Program
- In process/Data Entry
- Tele-Health Services
- Expert Communications
References
Please refer to the Contact information sheet page.
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Full-Time Student- Online (virtual)
Columbia University School of Social Work
08.2023 - Current
Medical Support Assistant
Ansbach Army Health Clinic
10.2016 - 09.2021
Librarian Technician
Ansbach Library
04.2016 - 09.2016
Desk Clerk
Army Lodging
06.2012 - 10.2016
Laborer
Aafees Cooperation
09.2010 - 06.2012
Laborer/ Cashier
Aafees Cooperation
05.2008 - 06.2010
Sales Representative/ Cashier
Belk’s Department Store
01.2006 - 01.2007
Pharmacy Tech
RITE AIDE Pharmacy
01.2004 - 01.2006
Master of Science - Social Work
Columbia School of Social Work
Bachelor of Science - Clinical Psychology
Grand Canyon University
German Language (A1) -
German Language School
Associates Degree - General Studies/Psychology
University Of Maryland
High school equivalent Degree -
Richard Arnold Adult GED Program
Similar Profiles
Saruda SimonsonSaruda Simonson
Grants Contractor at Columbia University, School of Social WorkGrants Contractor at Columbia University, School of Social Work
Dawn E. GrussDawn E. Gruss
Director of Technical Assistance & Training, HCS at Columbia University, School of Social Work, SIGDirector of Technical Assistance & Training, HCS at Columbia University, School of Social Work, SIG
EILEEN DACEYEILEEN DACEY
Adjunct Faculty Member at Simmons University, School of Social WorkAdjunct Faculty Member at Simmons University, School of Social Work